topic imageCLASS MF242dw No longer recognized after drum replacement in Office Printers

imageCLASS MF242dw No longer recognized after drum replacement

SmithMel81 — Tue, 15 Aug 2023 14:06:14 GMT

Can anyone help me with the issue I'm having with my printer?

I had to recently redownload the drivers for my printer. When I did, it worked fine until I had to replace the drum. After I replaced the drum, my printer is no longer being recognized on my laptop when I plug it in using USB cable. It shows it to be in error state and I've tried everything to fix this with no luck.

Re: ImageCLASS MF242dw

Kristoff — Sun, 13 Aug 2023 16:06:33 GMT

Thanks for joining the conversation, SmithMel81!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: ImageCLASS MF242dw

bradthetechnut — Tue, 15 Aug 2023 03:00:50 GMT

By any chance did you try redownloading the driver's a 2nd time? Though my printer is a different Canon, I just went thru that. First an excess top margin issue. Then the next day, PC would tell me "Printer is offline." So I set it up yet again and it worked.

Also, if there's more than one driver for your printer on the Canon site, be sure to use the newest one.

Re: imageCLASS MF242dw No longer recognized after drum replacement

normadel — Tue, 15 Aug 2023 17:08:23 GMT

Did you miss connecting an electrical plug on the drum?