topic Re: MF634Cdw stopped working after a move in Office Printers

MF634Cdw stopped working after a move

redrock — Tue, 19 Jul 2022 19:12:44 GMT

Had non-Canon toner cartridges that work fine before the move. After the move Canon said not Canon and would not print (make lots of clinking noise). Replaced all 4 cartridges with original Canon start ones and the same think is happening.

Time for a new printer?

Re: MF634Cdw stopped working after a move

redrock — Tue, 19 Jul 2022 19:22:25 GMT

I rushed my description, so here's Canon's message: "Cartridge Communications Error"

A counterfeit or non-Canon cartridge may be in use.

Black

Cyan

Magenta

Tellow

But they are original Canon starter one.

Re: MF634Cdw stopped working after a move

Hector — Thu, 18 Aug 2022 18:28:19 GMT

Hello Redrock,

It looks like something is wrong with the hardware on the MF743Cdw or the chips on the toner cartridges that provide the cartridge information. In this situation, I would suggest contacting support at 1800-652-2666. They would be happy to check the hardware to see what is going on or what is going on with the cartridges. If the printer needs service, they can also provide your service options.

Re: MF634Cdw stopped working after a move

dexman335 — Fri, 19 Aug 2022 14:55:09 GMT

If this is a Canon MF743Cdw, I vaguely remember an option to allow the use of non-Canon toner cartridges. Off the top of my head, I can't remember the path that leads to the option, but one does exist.

Re: MF634Cdw stopped working after a move

benjithehammy — Sun, 13 Aug 2023 04:56:02 GMT

Was there ever a resolution to this?? I'm having the same trouble after a move, replaced the cartridges and now it's saying they're "installed incorrectly"....heeeelp

Re: MF634Cdw stopped working after a move

dexman335 — Sun, 13 Aug 2023 05:12:59 GMT

It might be better to open a new topic with as much information as possible to get the ball rolling. 🙂