topic Re: GX7000 series keeps printing black & white instead colors in Office Printers

MAXIFY GX7050 keeps printing black & white instead colors

Emanresu — Tue, 18 Jul 2023 15:05:04 GMT

For unknown reason, my printer GX7000 series won't print in colors anymore even I clearly still have the blue, yellow and pink ink about 3/4, it just only print black & white no matter if I print from computers, smartphones or photo copy (I did pressed GREEN button). I haven't touched any settings since a year ago. I have tried to reset everything to default, it's still printing black & white

Is it the firmware problem? The firmware version is 1.130

Re: GX7000 series keeps printing black & white instead colors

Stephen — Tue, 18 Jul 2023 12:21:17 GMT

Hello!

So that the Community can help you better, we will need to know more information.

What is the exact model printer you're using (it's usually on the top or front of the unit)?
Do you see any error messages?
Which version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: GX7000 series keeps printing black & white instead colors

jrhoffman75 — Tue, 18 Jul 2023 12:57:27 GMT

@Emanresu wrote:
For unknown reason, my printer GX7000 series won't print in colors anymore even I clearly still have the blue, yellow and pink ink about 3/4, it just only print black & white no matter if I print from computers, smartphones or photo copy (I did pressed GREEN button). I haven't touched any settings since a year ago. I have tried to reset everything to default, it's still printing black & white
Is it the firmware problem? The firmware version is 1.130

Run a nozzle check.

Canon : Inkjet Manuals : GX7000 series : Printing the Nozzle Check Pattern

Re: GX7000 series keeps printing black & white instead colors

Emanresu — Tue, 18 Jul 2023 15:00:59 GMT

Ran nozzle check. I'm only getting BK pattern on the paper, no C, M and Y pattern as mentioned on the manuals. Is it a sign the firmware is broken?

Re: GX7000 series keeps printing black & white instead colors

Emanresu — Tue, 18 Jul 2023 15:02:46 GMT

What is the exact model printer you're using (it's usually on the top or front of the unit)?: GX7050
Do you see any error messages?: No
Which version of Windows or macOS are you using?: Windows 11
How do you connect to your printer (USB or WiFi)?: WiFi

I don't think this info matters, as photocopying ON the printer also have same issue. See below about nozzle check

Re: GX7000 series keeps printing black & white instead colors

jrhoffman75 — Tue, 18 Jul 2023 15:34:06 GMT

It is more likely a clogged print head; firmware doesn’t break.

Run a nozzle cleaning and see if that cures it.

Re: GX7000 series keeps printing black & white instead colors

Emanresu — Tue, 18 Jul 2023 15:49:04 GMT

IMG_20230718_172433320.jpg

Also ran test page from service mode, also no colors

IMG_20230718_172331315.jpg

Re: GX7000 series keeps printing black & white instead colors

Emanresu — Tue, 18 Jul 2023 15:50:32 GMT

Yead I did cleaning 3 times, also ran deep cleaning then ran nozzle check and test page from service mode. I posted the image of the tests below

Re: GX7000 series keeps printing black & white instead colors

jrhoffman75 — Tue, 18 Jul 2023 16:22:13 GMT

My guess then would be a failed print head or a component failure. Need to contact Canon service.

Re: GX7000 series keeps printing black & white instead colors

Emanresu — Tue, 18 Jul 2023 17:19:22 GMT

Ok thanks

Re: MAXIFY GX7050 keeps printing black & white instead colors

idc2001 — Mon, 19 Feb 2024 15:57:44 GMT

Hi - did you ever get this resolved...I have had exactly the same thing happen to me (exactly the same re the printing etc as well)?

Re: MAXIFY GX7050 keeps printing black & white instead colors

Kristoff — Mon, 19 Feb 2024 16:39:37 GMT

Thanks for joining the conversation, idc2001!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: MAXIFY GX7050 keeps printing black & white instead colors

gpront — Fri, 05 Apr 2024 00:50:32 GMT

There are apparently a number of folks having this exact issue, but I haven't seen any reported resolution. After fiddling with my printer all day, I finally fixed mine. I have a GX7021, connected via WiFi to a Win11 machine. My firmware is ver 1.160, my driver is 3.85.1.80. I've had it for a few months and do small runs nearly every day, with no problems at all until today. My page count is now 629, my black ink level just over 50%, B, R, and yellow all just over 75%. I also HAD only 40% usage of the maintenance cartridge.

So, I went from perfect full-color prints one day to perfect B&W but no color whatsoever the next. I tried a number of 3rd party suggestions to fix mine, and ran several deep cleanings as suggested here and elsewhere. Not a spec of color from any of that. Then I saw on one of the other threads where someone had noticed bubbles in his yellow feed line. That prompted me to do an ink flush. It used up about 5% of my ink and a whopping 30% of the maintenance cartridge, but (knock on wood), the problem is solved. From no color at all this morning to flawless color this evening.

Re: GX7000 series keeps printing black & white instead colors

Daisychain — Wed, 04 Sep 2024 21:19:29 GMT

I had the same problem. No amount of nozzle cleaning solved the issue. Instead, I removed the print-head (very simple videos on YouTube) and washed it through with hot water. Refitted then went to Maintenance and found Ink Flush. After running that flush for 9 mins all was back to normal!

Re: GX7000 series keeps printing black & white instead colors

jrhoffman75 — Wed, 04 Sep 2024 21:45:49 GMT

Yep. When deep cleaning cycles don’t resolve the problem nothing to lose by doing You Tube video head cleaning. It frequently works.