topic New MF229 dw Won't Print in Office Printers

New MF229 dw Won't Print

thone — Thu, 16 Jul 2015 02:46:10 GMT

I've just setup my new MF229 dw. On the first print job, 2 of 4 pages came out and then there was a jam. I cleared it and now all that happens is the following:

- 2 blank pages come out (regardless of how large the document is)

- The printer indicates it is out of paper (regardless of how much paper is in the tray)

I've tried printing using AirPrint and directly using the drivers. All this is over wireless so far.

Any useful tips/suggestions? I'm concerned the jam has thrown it into a mode that it can't get out of.

Thanks!

Re: New MF229 dw Won't Print

thone — Thu, 16 Jul 2015 03:08:18 GMT

Now it's stuck in a paper jam cycle. It says "Device Paper Jam | Toner Cartridge Not Inserted."

After walking through the recovery steps three times, I am convinced there is no paper jam and that the cartridge is definitely inserted.

Can't seem to get past this point.

Re: New MF229 dw Won't Print

Danny — Thu, 16 Jul 2015 15:03:33 GMT

Hi, thone!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).

Thanks and have a great day!