topic Reattach a plastic part on the rear of MB2320 printer that fell off when clearing a paper jam. in Office Printers

Reattach a plastic part on the rear of MB2320 printer that fell off when clearing a paper jam.

AspenQn — Fri, 26 May 2023 22:18:44 GMT

I have a small plastic part that fell off of something when I opened the rear panel of my MB2320 printer to clear a paper jam. I can't figure out where it goes and the printer was working fine until the paper jam. I am attaching a photo with the hope that someone can help me reattach it wherever it goes.

Re: Reattach a plastic part on the rear of MB2320 printer that fell off when clearing a paper jam.

Hector — Tue, 11 Jul 2023 18:21:47 GMT

Hello AspenQn,

If that part of the paper feed fell off, it looks like the printer needs service. We don't have any service manuals available for that model. In this situation, I would suggest contacting support over the phone at 1-800-652-2666 or logging into your MyCanon account. Our agents would be happy to see if they can walk you through reattaching the part or they can provide any available service options.