topic Re: "cannot connect to server" in order to register printer to Google Cloud Print in Office Printers

For Pixma MX922 "cannot connect to server" in order to register printer to Google Cloud Print

woodardbarnes — Wed, 08 Jul 2015 11:22:02 GMT

For my Canon Pixma MX922 I am following directions from website support "Using Google Cloud Print"

http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx922?CMD=MIXED_SEARCH&mName=PIXMA+MX922&mType=PIXMA+MX&pageKeyCode=ekbresults&searchString=cloud&BASIC_SEARCH_CURRENT_TOPIC_ID=3742&BASIC_SEARCH_CURRENT_TOPIC_TYPE=0&RESULTS=RELEVANCE&RELEVANCE_START=1&RELEVANCE_COUNT=25&CONFIGURATION=1011&PARTITION_ID=1&TIMEZONE_OFFSET=null&USERTYPE=1&isSecure=false

Cannot move on to item 11 because I have no print out of the authentication URL. "cannot connect to server"

Re: "cannot connect to server" in order to register printer to Google Cloud Print

T-Rex — Tue, 30 Jun 2015 06:32:27 GMT

I'm having the same problem. It's frustrating.

Re: "cannot connect to server" in order to register printer to Google Cloud Print

Danny — Tue, 30 Jun 2015 13:18:35 GMT

Hi, woodardbarnes and T-Rex!

So that the Community can help you better, we will need to know exactly which Canon printer models you're each using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET (5 AM to 5 PM PT).

Thanks and have a great day!

Re: "cannot connect to server" in order to register printer to Google Cloud Print

T-Rex — Thu, 09 Jul 2015 18:49:56 GMT

It is an MG5420. Today, I was finally able to register the printer again. However, the printer shows as offline, and the print jobs I sent remain queued. I've tried turning the printer off and on again a couple of times, which is how I used to solve the "offline" problem. So...progress? But it still isn't working.

Re: For Pixma MX922 "cannot connect to server" in order to register printer to Google Clou

wally44 — Sat, 28 Sep 2019 22:09:05 GMT

I found the page that says I need to update my firmware to get my printer to connect to the cloud. However, there is no firmware listed for download to fix the problem. How can I get the firmware needed to fix the cloud print problem (and the firmware update problem)?

Re: For Pixma MX922 "cannot connect to server" in order to register printer to Google Clou

wally44 — Sat, 28 Sep 2019 22:56:33 GMT

rebooting the printer allowed me to download and install a newer firmware. Now it talks to the cloud servers. Not clear if it will print from the cloud wirelessly, however, as I had to use the wired ethernet to set it up, but will use the printer wirelessly.