topic Re: lbp622cdw Prints portrait instead of landscape in Office Printers

lbp622cdw Prints portrait instead of landscape

Maws1993 — Sun, 02 Apr 2023 20:01:49 GMT

There is no where that I can change this from printing portrait instead of landscape that was saved in landscape in a word document

lbp622cdw Prints portrait instead of landscape

Maws1993 — Sun, 02 Apr 2023 19:56:35 GMT

I tried printing a word document that is saved in landscape put when I print it prints in portrait and there is no way to change it

Re: lbp622cdw Prints portrait instead of landscape

Stephen — Sun, 02 Apr 2023 20:25:14 GMT

Hello!

So that the Community can help you better, we will need to know more information.

Do you see any error messages?
Which version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!

Re: lbp622cdw Prints portrait instead of landscape

Maws1993 — Mon, 03 Apr 2023 00:24:34 GMT

Sorry, no error messages on iPad. When I open the printer settings there is nothing that allows me to change from portrait to landscape. One might think it would be very useful but evidently Canon doesn’t

Re: lbp622cdw Prints portrait instead of landscape

shadowsports — Mon, 03 Apr 2023 03:09:52 GMT

Greetings,

What app are you printing from?

You can change this in WORD

The Canon Print App should also allow a document's orientation to be changed.

Canon PRINT Business on the App Store (apple.com)

Maybe Apple omitted this feature and not Canon.

Re: lbp622cdw Prints portrait instead of landscape

Maws1993 — Mon, 03 Apr 2023 13:12:56 GMT

I downloaded that very app due to the fact that I could not change the print from the word program to print double sided on long side or short side which would keep the document from printing the opposite side upside down. I bought this printer primarily for printing double sided since my other printer could not. I have spent many many hours trying to rectify this problem. Why someone just can’t call the manufacturer to get answers is disappointing. They direct problems to the “community “ . No offense to anyone but listening to a lot of opinions doesn’t fix the problem unless you can read between the lines and filter out the correction through trial and error adding to the aggravation of buying a product that I can’t use. It’s taken me longer to try and print the document than it did designing it

thanks for your help, I am grateful for your attempt to find a solution

Re: lbp622cdw Prints portrait instead of landscape

Hector — Thu, 13 Apr 2023 16:24:17 GMT

Hello Maws1993,

If you are having problems with adjusting the print settings in the Canon Print Business app or if you would like to talk to a live support agent so they can review the settings with you, you can contact our support team over the phone at 1-800-652-2666. To contact support over the phone, the printer would need to be registered. If it has yet to be registered, you can register by creating a MyCanon account. Our agents would be happy to assist.