topic Re: imageCLASS MF264dw Series Menu Showing Different Language in Office Printers

imageCLASS MF264dw Menu Showing Different Language

marlowe — Wed, 29 Mar 2023 13:20:31 GMT

my menu window on my mf260 printer came up in chinese and i can not change it back to English.

Re: imageCLASS MF260 Series Menu Showing Different Language

Danny — Tue, 28 Mar 2023 13:57:52 GMT

Hi, marlowe!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. "MF260" can refer to any of several printers in the imageCLASS MF260 series. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: imageCLASS MF260 Series Menu Showing Different Language

jackcote — Tue, 28 Mar 2023 21:23:35 GMT

My printer is the ImageClass MFC264 II

Same problem. All menus are suddenly chinese.

Cheers

Re: imageCLASS MF264dw Series Menu Showing Different Language

jackcote — Tue, 28 Mar 2023 23:21:30 GMT

I had to re-initialize. I hit

3 down OK
down to bottom ok
left button ok

Make sure to put in a PIN when you set it up again

Good luck

Re: imageCLASS MF264dw Series Menu Showing Different Language

shadowsports — Tue, 28 Mar 2023 23:33:17 GMT

Greetings,

If only the printers menus are displaying in another language, you can use the following:

If the remote UI is also displaying in another language this one.

You do not need to reset the printer, just select the desired language. See page 380 if you'd like to take a look.

imageCLASS MF269dw / MF267dw / MF264dw / MF269dw VP User's Guide (c-wss.com)

Re: imageCLASS MF264dw Menu Showing Different Language

Leanie725 — Thu, 06 Apr 2023 01:38:58 GMT

I cannot change it back to English no matter what I do ... Brand new printer .. will now cost me $50 to fix it!! THIS IS INSANE!!

Re: imageCLASS MF260 Series Menu Showing Different Language

Leanie725 — Thu, 06 Apr 2023 01:39:56 GMT

Danny ... what you suggest DID NOT WORK!!! I have to get a Technician to fix this brand new printer and it will cost me a Service call ... what's up with that!!???

Re: imageCLASS MF264dw Series Menu Showing Different Language

Leanie725 — Thu, 06 Apr 2023 01:40:21 GMT

NO .. this does not work ... tried several. times. What pin??

Re: imageCLASS MF264dw Menu Showing Different Language

Leanie725 — Thu, 06 Apr 2023 01:41:41 GMT

Does anyone has a viable solution to fix this Chinese language issue? What you are all suggesting does not seem to work in my world ... before I have to pay for a service call .. thank you to anyone who has a good suggestion!!

Re: imageCLASS MF264dw Menu Showing Different Language

DebiT — Tue, 18 Apr 2023 14:27:52 GMT

I have this same issue. My printer is also brand new. Is there a fix?

Re: imageCLASS MF264dw Menu Showing Different Language

beb09007 — Mon, 15 May 2023 00:02:53 GMT

I just fixed mine back to English - hopefully you're already fixed, but just in case here's 2 different ways to try and fix it.

Option 1

Press Menu button > Down 3 times > Ok > Down to bottom > Ok > Left > Ok > Left > Ok > Wait and cross your fingers and toes!

Option 2

Press Menu button > Down 3 times > Ok > Ok > Ok > Down 2 times > Ok > Ok > Left > Ok > Again cross fingers and toes!

Re: imageCLASS MF264dw Menu Showing Different Language

beb09007 — Mon, 15 May 2023 00:04:18 GMT

In case you don't get notifications unless I reply to your post directly, this is the same instructions I just shared with Leanie725. Best of luck!

I just fixed mine back to English - hopefully you're already fixed, but just in case here's 2 different ways to try and fix it.

Option 1

Press Menu button > Down 3 times > Ok > Down to bottom > Ok > Left > Ok > Left > Ok > Wait and cross your fingers and toes!

Option 2

Press Menu button > Down 3 times > Ok > Ok > Ok > Down 2 times > Ok > Ok > Left > Ok > Again cross fingers and toes!

Re: imageCLASS MF264dw Menu Showing Different Language

Hector — Tue, 16 May 2023 16:51:33 GMT

If the steps to change the display language are not working and the printer is set to another language, it could also point to a problem with the hardware. In this situation I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to check what is causing the issue with the language setting and can provide any available service options. There would not be a charge for support over the phone for a new printer. To call in the printer will need to be registered to your MyCanon account.

Re: imageCLASS MF264dw Series Menu Showing Different Language

Thankful — Wed, 31 May 2023 14:02:09 GMT

Thank you so much for this simple and clear post. I advise anyone following these steps to be calm when doing so and to follow them carefully because they DO work for the MF264dw 2 series if followed exactly as written. Tip: on the step that tells you to go to the bottom; please pay attention to the scroll bar on the right of the screen so that you know you are at the bottom of the screen because it will cycle back to the top if you continue to press the down arrow. Also the step where you press the left button and ok, had to be done 2 times. I wish I had thought to record the steps as I did them for the visual people. I am Not yet sure about how to set the pin up after the language is reset. but my issue was resolved for the language reset following these steps. Thank you again for this post

I did do a google search for Remote UI and got a definition of what it was. The search results also tell that there is a default setting for this and recommend changing both. So again I advise anyone doing this to do it while patient or calm and not in a rush.