topic Re: imageCLASS D570 Strange pink ting on pdfs when I scan in Office Printers

imageCLASS D570 Strange pink ting on pdfs when I scan

MidnightVoice — Wed, 12 Oct 2022 19:40:57 GMT

I have a Canon Image class D 570. When I use preview the scanner works fine. If I then select "scan" I get two vertical red lines on the scan, the left hand side is pink. I can avoid this if I use "save" after preview, but I don't like that.

Picture below.

Any help would be greatly appreciated

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

Hector — Thu, 13 Oct 2022 21:55:07 GMT

Hello,

It looks like the scanner needs service. It looks like the scanner bar under the glass is damaged or needs to be calibrated. In this situation, I would suggest contacting support at 1-800-652-2666 or logging into you MyCanon account to check your service options.

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

MidnightVoice — Fri, 14 Oct 2022 12:01:29 GMT

Thank you I will check. But it is only 6 months old and used in a private home, so needing service seems a bit much

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

MidnightVoice — Fri, 28 Oct 2022 19:23:07 GMT

Calling did not help. After about 25 minutes I was told it is all via the web.

Any idea how long the warranty is?

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

Danny — Fri, 28 Oct 2022 19:35:05 GMT

Your imageCLASS D570 is covered by a 1-year warranty. You can find the complete text of the warranty HERE and if your printer should end up needing to be serviced under that warranty, calling our support line is the fastest way to get everything set up.

Hope this helps!

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

MidnightVoice — Fri, 28 Oct 2022 19:43:05 GMT

Calling the canon support line or trying to get help from the canon website is a nightmare. Horrendous. Terrible. Pathetic.

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

MidnightVoice — Tue, 08 Nov 2022 13:57:53 GMT

Calling your support line gets me a computer.

Emailing your support gets me ignored.

Guess which company will probably never get my business again? At least we have switched to Nikon Cameras already!

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

MidnightVoice — Thu, 23 Mar 2023 14:58:08 GMT

Still no help from vcanon. I am going to the dump shortly and I can recycle it

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

Stephen — Thu, 23 Mar 2023 15:14:34 GMT

Hector (the product expert - from support) recommended calling support to help get this resolved. His reply is ABOVE.

Support is at 800-OK-CANON (800-652-2666).

Re: imageCLASS D570 Strange pink ting on pdfs when I scan

MidnightVoice — Thu, 23 Mar 2023 16:15:35 GMT

Tried what was suggested and it didn't work

Calling your support line gets me a computer.

Emailing your support gets me ignored.

Really is a piece of rubbish. And Cannon support is among the worst I have ever experienced! If you can call zero help as among the worst, not the worst.