topic Re: imageCLASS MF264dw II - printer is not found during installation. Windows 10 sees this printer in Office Printers

imageCLASS MF264dw II - printer is not found during installation. Windows 10 sees this printer

1mikezat1 — Sun, 12 Mar 2023 01:11:12 GMT

Hi! I have a brand new imageClass MF264dw II printer/scanner. When I run MF260MFDriverV6101WP.exe downloaded from Canon I get to the dialog where there is a search for the device and it is not found. Without this driver I cannot run the MF Scan Utility - it errs out with the message saying, "A scanner driver supporting this software is not installed...".

Things I tried:

I disabled McAfee firewall - no luck.
I uninstalled McAfee and cleaned up the registry - no luck.
I disabled Windows Defender Firewall after McAfee removal - no luck.
I disabled the firewall on my router - no luck.
I disabled 5GHz band - no luck
I disabled 2.4Ghz band and enabled 5GHz - no luck.
Searched by IP - in the driver installation screen - no luck ( I CAN PING the printer just fine).

I am ready to return this unit. Anything else I can do ?

Re: imageCLASS MF264dw II - printer is not found during installation. Windows 10 sees this printer

canon_manon — Sun, 19 Mar 2023 16:38:16 GMT

I have the exact same issue on windows 11

Re: imageCLASS MF264dw II - printer is not found during installation. Windows 10 sees this printer

1mikezat1 — Sun, 19 Mar 2023 16:47:43 GMT

I managed to install the unit by connecting an external cd-rom and using the CD that came with the printer. The driver I downloaded must be a newer version and did not work.

Re: imageCLASS MF264dw II - printer is not found during installation. Windows 10 sees this printer

toon5150 — Fri, 01 Mar 2024 21:53:44 GMT

So I had the same problem, I called Canon support at 1 (800) 652-2666 and it took a while but the guy was very nice and had to speak to another tech. He called me back and told me I had to Initialize all data settings. To do this: Press Menu then select "System Management settings" then on the very bottom of the list "Initialize all Data/Settings". It did the trick.