topic Re: MF654Cdw Email Subject Line Blank in Office Printers

MF654Cdw Email Subject Line Blank

BobEbaugh — Sun, 19 Mar 2023 01:43:57 GMT

Setting up a new MF654Cdw. Used the application library to add buttons for scanning to specific email addresses. It works, but the subject line of the email is blank. I have the email settings set to include a subject line, but it doesn't use that, please see attached.

Any suggestions. thanks

Re: MF654Cdw Email Subject Line Blank

shadowsports — Sun, 19 Mar 2023 13:23:52 GMT

Greetings,

This does look correct, and is below the 20 character limit. It might be related to the email provider.

Call Canon for assistance.

Canon Support for | Canon U.S.A., Inc.

Re: MF654Cdw Email Subject Line Blank

BobEbaugh — Sun, 19 Mar 2023 13:49:10 GMT

The email provider is Google Workspace (lite/free), basically Gmail. I sent Canon support an email. Will be interesting to see how long to get a response. If I find a solution, will post it here.

Overall though, I'm really impressed with the product.

Re: MF654Cdw Email Subject Line Blank

BobEbaugh — Sun, 19 Mar 2023 13:50:59 GMT

Rick, BTW...thanks for the reply!

Re: MF654Cdw Email Subject Line Blank

shadowsports — Sun, 19 Mar 2023 15:58:29 GMT

@Bob,

Sure. 😃 Happy to try and help. Its odd the subject line isn't being passed in relay. Put_underscores_in and see if it doesn't like spaces. I can't imagine this would change things though. Also try setting the reply to address to your gmail address.

Re: MF654Cdw Email Subject Line Blank

BobEbaugh — Sun, 19 Mar 2023 16:06:32 GMT

Hi Rick,

Thanks. Eliminating the spaces and adding a reply to did not fix the issue.

However, it did prompt me to try the "normal" scan button to email dialog. That worked. Hmmm.

So investigating further, the issue was related to the "Application Library" function. Turns out the button definition includes another place for a subject line parameter. If that's blank, it does not default back to the general parameter.

Best, Bob

Re: MF654Cdw Email Subject Line Blank

shadowsports — Sun, 19 Mar 2023 18:00:43 GMT

Bob,

Fantastic. I assumed you had already configured the email/iFax parameters. This is a helpful post. We now know the Apps library is only an overlay for the actual SMTP config/settings located elsewhere.