https://community.usa.canon.com/t5/Office-Printers/My-MF743cdw-won-t-recognize-my-new-additional-printer-tray/m-p/409971#M18696 <P>Hello Xeniavintage,</P> <P>If you are using Windows, you can try reinstalling the <A href="https://www.usa.canon.com/support/p/color-imageclass-mf735cdw" target="_self">recommended drivers</A> on your computer while the paper tray is connected. Once the drivers are reinstalled, you will have the additional paper tray options. If you are using the printer from a Mac, you can delete and then add the printer using the +/- at the bottom of the printer list.</P> Tue, 14 Mar 2023 18:40:53 GMT Hector 2023-03-14T18:40:53Z https://community.usa.canon.com/t5/Office-Printers/My-MF743cdw-won-t-recognize-my-new-additional-printer-tray/m-p/405163#M18369 <P>If anyone can tell me how I can get my newly installed AF-1 paper cassette tray recognized by my printer, it would be greatly, greatly appreciated!!!&nbsp;&nbsp;</P><P>Background: I wanted to have an additional paper tray available to leave my letter head paper in, separate from the regular copier paper.&nbsp; I purchased a Canon AF-1 cassette tray for this purpose.&nbsp; After attaching it to my printer, the tray is not recognized!&nbsp; When I get ready to send a document to the printer, the print menu comes up but has no option to choose either tray 1 or tray 2.&nbsp; The only time it will give me an option to choose a tray is when I'm printing a JPG file.&nbsp; For all other documents I do not even get a tray option!&nbsp; This is sooo frustrating!</P><P>What am I doing wrong???</P> Tue, 07 Feb 2023 19:27:44 GMT https://community.usa.canon.com/t5/Office-Printers/My-MF743cdw-won-t-recognize-my-new-additional-printer-tray/m-p/405163#M18369 xeniavintage 2023-02-07T19:27:44Z https://community.usa.canon.com/t5/Office-Printers/My-MF743cdw-won-t-recognize-my-new-additional-printer-tray/m-p/409971#M18696 <P>Hello Xeniavintage,</P> <P>If you are using Windows, you can try reinstalling the <A href="https://www.usa.canon.com/support/p/color-imageclass-mf735cdw" target="_self">recommended drivers</A> on your computer while the paper tray is connected. Once the drivers are reinstalled, you will have the additional paper tray options. If you are using the printer from a Mac, you can delete and then add the printer using the +/- at the bottom of the printer list.</P> Tue, 14 Mar 2023 18:40:53 GMT https://community.usa.canon.com/t5/Office-Printers/My-MF743cdw-won-t-recognize-my-new-additional-printer-tray/m-p/409971#M18696 Hector 2023-03-14T18:40:53Z