topic imageCLASS MF8280Cw Unable to Scan or Fax in Office Printers https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF8280Cw-Unable-to-Scan-or-Fax/m-p/408996#M18648 <P>We bought new computers with Windows 11.&nbsp; We are able to print from our computer.&nbsp; However, we can't send anything to the scanner or use the FAX.&nbsp; I am NOT tech. saavy!&nbsp; I need someone to talk me through the steps to make these features work.&nbsp; However, apparently my printer is "to outdated" to allow for me to talk to someone.&nbsp; I am NOT impressed!&nbsp; In the future, I will NOT be purchasing a system from a company that won't stand by all of their products for the duration of the product!</P> Wed, 08 Mar 2023 15:30:45 GMT hibma 2023-03-08T15:30:45Z imageCLASS MF8280Cw Unable to Scan or Fax https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF8280Cw-Unable-to-Scan-or-Fax/m-p/408996#M18648 <P>We bought new computers with Windows 11.&nbsp; We are able to print from our computer.&nbsp; However, we can't send anything to the scanner or use the FAX.&nbsp; I am NOT tech. saavy!&nbsp; I need someone to talk me through the steps to make these features work.&nbsp; However, apparently my printer is "to outdated" to allow for me to talk to someone.&nbsp; I am NOT impressed!&nbsp; In the future, I will NOT be purchasing a system from a company that won't stand by all of their products for the duration of the product!</P> Wed, 08 Mar 2023 15:30:45 GMT https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF8280Cw-Unable-to-Scan-or-Fax/m-p/408996#M18648 hibma 2023-03-08T15:30:45Z Re: imageCLASS MF8280Cw Unable to Scan or Fax https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF8280Cw-Unable-to-Scan-or-Fax/m-p/409119#M18660 <P>There is a special driver you need to download that is in the download section.&nbsp; I would download it and install it to each computer you are using with the printer.&nbsp; Its the patch download at the bottom for scanning.&nbsp; Also I would update your firmware on the printer itself.</P><P><A href="https://www.usa.canon.com/support/p/color-imageclass-mf8280cw" target="_blank">Canon Support for Color imageCLASS MF8280Cw | Canon U.S.A., Inc.</A></P> Wed, 08 Mar 2023 19:13:02 GMT https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF8280Cw-Unable-to-Scan-or-Fax/m-p/409119#M18660 Rodknock95 2023-03-08T19:13:02Z