topic Re: imageCLASS LBP6030w Replacement cartridge 125 does not fit in Office Printers

imageCLASS LBP6030w Replacement cartridge 125 does not fit

cecilia2 — Tue, 24 Jan 2023 15:33:21 GMT

The purchased a genuine Canon replacement 125 cartridge for our LBP6030W laser printer. But the replacement doesn't work, and jams when printing . The original "Starter 125 Cartridge works fine, but needs toner, so we purchased the replacement.

There's a different design on the replacement. Anyone else have this problem and can recommend a solution or replacement? I purchased the Canon authentic replacement -- it's on the right side of the screenshot .

Re: imageCLASS LBP6030w Replacement cartridge 125 does not fit

Hector — Mon, 27 Feb 2023 17:21:59 GMT

Hello Cecilia2,

It you are getting paper jams with the new toner cartridge, it would usually point to a problem with the toner or the way it was loaded. In this situation, I would suggest contacting support over the phone at 1-800-652-2666. They can check what might be wrong with the toner cartridge and provide any service options.

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

When the paper jams, what error do you get on your computer?
Does the jammed paper have anything printed on it or is it blank?

Re: imageCLASS LBP6030w Replacement cartridge 125 does not fit

shadowsports — Mon, 27 Feb 2023 18:09:54 GMT

Greetings,

Toner #125 is correct for your printer's model. Follow Hector's instructions for next steps.

Re: imageCLASS LBP6030w Replacement cartridge 125 does not fit

nycjay71 — Thu, 13 Apr 2023 13:04:28 GMT

This is late in coming but I too have just found the same issue. There are definitely differences in the molding that is making the printer jam. The toner that has been a problem also has UK Canon listed. Are there different toners for those printer in Europe than in the US?

Re: imageCLASS LBP6030w Replacement cartridge 125 does not fit

nycjay71 — Thu, 13 Apr 2023 13:04:49 GMT

Re: imageCLASS LBP6030w Replacement cartridge 125 does not fit

Stephen — Thu, 13 Apr 2023 13:15:08 GMT

Yes. Toner is different in each region.