topic imageCLASS MF8580Cdw Won't Scan in Office Printers https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF8580Cdw-Won-t-Scan/m-p/406222#M18445 <P>I just purchased a new laptop and downloaded my printer drivers.&nbsp; I can print, but it will not scan.&nbsp; I get an error message on the printer that states "Connect to the Computer", and the Canon MF Toolbox 4.9 error message states "A supported scanner is not installed.&nbsp; Please install supported scanner and restart toolbox."&nbsp; The OS on my new laptop is Windows 11.&nbsp; I can scan without issue from my other laptop that runs Windows 10.&nbsp; I have uninstalled and reinstalled the drivers multiple times and Canon says the printer will support Windows 11.&nbsp; Unfortunately, the printer is no longer supported, but it is fine shape.&nbsp; Is there a patch out there somewhere that I am not aware of?&nbsp; It seems when I upgraded my old laptop to Windows 10, I needed a patch so I could scan.&nbsp; Any help would be appreciated. Thanks in advance.</P> Thu, 16 Feb 2023 14:29:05 GMT GrandmaSuz 2023-02-16T14:29:05Z imageCLASS MF8580Cdw Won't Scan https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF8580Cdw-Won-t-Scan/m-p/406222#M18445 <P>I just purchased a new laptop and downloaded my printer drivers.&nbsp; I can print, but it will not scan.&nbsp; I get an error message on the printer that states "Connect to the Computer", and the Canon MF Toolbox 4.9 error message states "A supported scanner is not installed.&nbsp; Please install supported scanner and restart toolbox."&nbsp; The OS on my new laptop is Windows 11.&nbsp; I can scan without issue from my other laptop that runs Windows 10.&nbsp; I have uninstalled and reinstalled the drivers multiple times and Canon says the printer will support Windows 11.&nbsp; Unfortunately, the printer is no longer supported, but it is fine shape.&nbsp; Is there a patch out there somewhere that I am not aware of?&nbsp; It seems when I upgraded my old laptop to Windows 10, I needed a patch so I could scan.&nbsp; Any help would be appreciated. Thanks in advance.</P> Thu, 16 Feb 2023 14:29:05 GMT https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF8580Cdw-Won-t-Scan/m-p/406222#M18445 GrandmaSuz 2023-02-16T14:29:05Z