https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF424dw-Black-Rainbow-Band-in-Scans/m-p/405401#M18388 <P>When using the ADF I have started to&nbsp;get a wide black/rainbow band in the middle of the back side scan. I have cleaned the ADF scanner glass and&nbsp; it does not help. Is there anything I can do, or is the scanner now junk?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="test [4].jpg" style="width: 400px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/39411i73FEDC3B905C59C8/image-size/medium?v=v2&amp;px=400" role="button" title="test [4].jpg" alt="test [4].jpg" /></span></P><P> </P><P>&nbsp;</P> Thu, 09 Feb 2023 15:19:59 GMT ajayy 2023-02-09T15:19:59Z https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF424dw-Black-Rainbow-Band-in-Scans/m-p/405401#M18388 <P>When using the ADF I have started to&nbsp;get a wide black/rainbow band in the middle of the back side scan. I have cleaned the ADF scanner glass and&nbsp; it does not help. Is there anything I can do, or is the scanner now junk?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="test [4].jpg" style="width: 400px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/39411i73FEDC3B905C59C8/image-size/medium?v=v2&amp;px=400" role="button" title="test [4].jpg" alt="test [4].jpg" /></span></P><P> </P><P>&nbsp;</P> Thu, 09 Feb 2023 15:19:59 GMT https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF424dw-Black-Rainbow-Band-in-Scans/m-p/405401#M18388 ajayy 2023-02-09T15:19:59Z https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF424dw-Black-Rainbow-Band-in-Scans/m-p/408050#M18583 <P>Hello Ajayy,</P> <P>The issue looks like a problem with the scanner element or a loose scanner cable connection. The printer would need service or replacement parts to scan properly again. You can check your available service options by contacting support over the phone at 1-800-652-2666 or logging into your <A href="https://myprofile.americas.canon.com/us/signin/" target="_self">MyCanon</A> account.</P> Tue, 28 Feb 2023 21:24:28 GMT https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF424dw-Black-Rainbow-Band-in-Scans/m-p/408050#M18583 Hector 2023-02-28T21:24:28Z