topic Re: imageCLASS MF743Cdw Mac Cannot Find Scanner in Office Printers

imageCLASS MF743Cdw Mac Cannot Find Scanner

SteveEdiger — Thu, 26 Jan 2023 16:32:42 GMT

This is a new installation on a Mac PowerBook Pro with M1 chip.

OS version is Ventura 13.1

Downloaded lastest drivers and utilities from Cannon:

mac-scan-v21511-00.dmg
mac-UFRII-LIPSLX-v101913-10.dmg

Installed drivers and set up all-in-one to work wirelessly.

Adding a printer/scanner from System Preferences / Printers & Scanners results in

Canon MF741C/MF743C printer (works)
Canon MF741C/MF743C fax (probably works, I don't have a phone line
nothing for a scanner.

I go to MF Toolbox:

No scanner appears
Clicking on Network Scanner Settings and Adding a Scanner results in
Bonjour shows no scanners
Adding scanner in IP address mode results in: The specified scanner is not supported.

Rebooted both laptop and MF743Cdw. Repeated installation. Same results

Re: imageCLASS MF743Cdw Mac Cannot Find Scanner

shadowsports — Thu, 26 Jan 2023 16:59:56 GMT

Greetings,

What driver appears for the Printer in its properties?

If Bonjour or AirPrint, the scanner will not appear.

Re: imageCLASS MF743Cdw Mac Cannot Find Scanner

Jblevins775 — Wed, 02 Aug 2023 16:27:21 GMT

I had the very same issue, and it was driving me crazy! I installed, deleted and reinstalled so many times. I finally deleted the printer from the Printers and Scanners page under settings. I then clicked Add Printer. Selected the same printer THEN I check "Share This Printer on the Network" and everything started working again. Hope this helps.