https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401760#M18084 <P>Greetings,</P><P>If they are on the same FW and you are using Canon brand toner, I would reach out to Canon Support.&nbsp; You can also try performing a device reset on the unit which doesn't have the expected menu option, but a call to support might yield the quickest resolution.&nbsp; &nbsp;</P><P>1 (800) 652-2666</P> Fri, 13 Jan 2023 15:47:57 GMT shadowsports 2023-01-13T15:47:57Z https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401687#M18076 <P>I am having condensation issues with this printer when more than 50 copies are printed. I have two of these exact printers. One has the menu choice under &lt;Adjustment/Maintenance&gt; while the other does not. It only goes to &lt;clean fixing assembly&gt; and does not have that fifth choice for &lt;control condensation&gt;.</P><P>How do I remedy this?</P><P>Thanks</P> Thu, 12 Jan 2023 20:34:28 GMT https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401687#M18076 Bamalamb 2023-01-12T20:34:28Z https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401694#M18077 <P>Greetings,</P><P>Are they running different FW versions?&nbsp;&nbsp;<SPAN>That might be the first thing to confirm.&nbsp; </SPAN></P><P><SPAN>The support portal has a FW update tool:</SPAN></P><P><A href="https://www.usa.canon.com/support/p/imageclass-mf264dw#idReference%3Dsoftware-drivers" target="_blank">Canon Support for imageCLASS MF264dw | Canon U.S.A., Inc.</A></P> Thu, 12 Jan 2023 21:52:39 GMT https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401694#M18077 shadowsports 2023-01-12T21:52:39Z https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401759#M18083 <P>Yes, they are both on the same firmware versions.</P> Fri, 13 Jan 2023 15:28:57 GMT https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401759#M18083 Bamalamb 2023-01-13T15:28:57Z https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401760#M18084 <P>Greetings,</P><P>If they are on the same FW and you are using Canon brand toner, I would reach out to Canon Support.&nbsp; You can also try performing a device reset on the unit which doesn't have the expected menu option, but a call to support might yield the quickest resolution.&nbsp; &nbsp;</P><P>1 (800) 652-2666</P> Fri, 13 Jan 2023 15:47:57 GMT https://community.usa.canon.com/t5/Office-Printers/My-MF264dw-printer-does-not-have-the-control-condensation-menu/m-p/401760#M18084 shadowsports 2023-01-13T15:47:57Z