https://community.usa.canon.com/t5/Office-Printers/ImageCLASS-MF264dw-driver-module-cannot-be-installed/m-p/398261#M17850 <P>Hello Ricola,</P> <P>If the MF264dw is on the network and the computer, is not detecting it, it would usually point to a network communication issue or something blocking the setup. If you have already disabled the computer's security software and the setup is still unable to locate the printer on the network, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to check the network environment and to check if anything is preventing the computer from detecting the printer properly.</P> Fri, 16 Dec 2022 21:16:52 GMT Hector 2022-12-16T21:16:52Z https://community.usa.canon.com/t5/Office-Printers/ImageCLASS-MF264dw-driver-module-cannot-be-installed/m-p/396886#M17731 <P>I have a Canon ImageCLASS MF264dw printer. When I tried to install the MF260MFDriverV6101WP module, a message “device cannot be found” pops up when you have to select the device.</P><P>I tried to install it via network connection. I can print using the network. I can ping computer and printer respectively (worked both ways - they can communicate&nbsp; for the pings).<BR /><BR />First, deleted all Canon files through Control Panel - Uninstall program. Then, I tried to install the module the normal way and “Run as Administrator”. For all attempts the firewall and the antivirus were disabled. The result is the same – device cannot be found. Also, tried with the IP address for the printer and again “device cannot be found”</P><P>The reason, why I tried to reinstall the driver module, is to try to fix/eliminate/remove the message “Selected paper size is larger than physical scanning area. Cropping will occur” when I was scanning.</P><P>The printer is on the network. It is on Wireless LAN. Turned off and on both printer and laptop numerous times without result. The laptop is with Windows 11 and I downloaded the driver module from the canon support site.</P><P>What should be done to be able to install the driver module?</P><P>Thank you in advance for the help!</P> Wed, 07 Dec 2022 19:52:47 GMT https://community.usa.canon.com/t5/Office-Printers/ImageCLASS-MF264dw-driver-module-cannot-be-installed/m-p/396886#M17731 Ricola 2022-12-07T19:52:47Z https://community.usa.canon.com/t5/Office-Printers/ImageCLASS-MF264dw-driver-module-cannot-be-installed/m-p/398261#M17850 <P>Hello Ricola,</P> <P>If the MF264dw is on the network and the computer, is not detecting it, it would usually point to a network communication issue or something blocking the setup. If you have already disabled the computer's security software and the setup is still unable to locate the printer on the network, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to check the network environment and to check if anything is preventing the computer from detecting the printer properly.</P> Fri, 16 Dec 2022 21:16:52 GMT https://community.usa.canon.com/t5/Office-Printers/ImageCLASS-MF264dw-driver-module-cannot-be-installed/m-p/398261#M17850 Hector 2022-12-16T21:16:52Z