MF Scan Utility can't "see" documents in ADF - Printer can. MF264DW

OffMan — Thu, 08 Dec 2022 22:04:25 GMT

I’m having a weird problem with my Canon MF264dw printer/scanner.

The problem is that when I go to scan documents placed in the ADF (Automatic Document Feeder) the Canon MF Scan Utility on the problem PC cant “see” the documents in the ADF.
If I keep the setting on "Auto Mode" it just scans a blank page from the Platen.
If I use the ScanGear option and select "Feeder" it fails with a Canon error message: “Scangear MF can’t communicate with the scanner” Code 155,0,0.

Background:

Scanning from the ADF was working from the problem PC at one time. It has been a few months since I used it last.
The printer is connected to the problem PC (running Windows 10 22H2) by USB cable.
The printer is also connected to the local network via Ethernet cable. I’ve tried it with the Ethernet cable disconnected.
All functions of the printer work. It copies on the printer from the ADF. It scans from the Platen Glass from the problem PC using the Scan Utility.
I have a second printer/scanner (Epson) connected by USB that can scan from the problem PC using it’s ADF.
I have a second PC (W10-22H2) that is connected to the printer through the wired network. It can scan from the ADF just fine.
When I use the Scan Utility to scan from the Feeder I get a message on the PC to “put a document in the feeder” - however a document is in the feeder.
The printer’s LCD screen says “The original is in the Feeder”.
When I first encountered this problem, in Canon MF Scan Utility, the only scanning option available was the “Platen Glass”. The other normal options - “Auto Mode” and “Feeder” - were not listed under any of the scanning methods in the Utility.
I updated the printers firmware, printer drivers, and scanner driver to the most recent versions from Canon. There were updated versions. The new scanner driver was dated 11/28/2022.
After updates, the normal 3 scanning options are now present in the Utility, but it still doesn’t work from the ADF Feeder with the error message I listed above.
I’ve tried disabling my antivirus software.
Again, all functions of the printer and the drivers are working just fine.
It is only the USB connected PC having a problem with the Canon printer.

There have probably been 5 or 6 Windows Updates since the ADF last worked and I think one of them was going from Windows 10 21H2 to 22H2.

Any thoughts on how to get communication to and from the printer ADF through a USB connection?

Re: MF Scan Utility can't "see" documents in ADF - Printer can. MF264DW

OffMan — Sat, 10 Dec 2022 22:17:35 GMT

I figured it out: Bad USB cable.

Replaced it. Works.

topic Re: MF Scan Utility can't "see" documents in ADF - Printer can. MF264DW in Office Printers

MF Scan Utility can't "see" documents in ADF - Printer can. MF264DW

Re: MF Scan Utility can't "see" documents in ADF - Printer can. MF264DW