MF445DW Printer will not scan to my email and keeps logging me out on the device.

fcherry — Tue, 06 Dec 2022 12:55:42 GMT

I have looked at multiple links trying to figure out what is going wrong with my printer. Everything else functions fine. Connects to phone to print and everything etc. It stopped letting me scan to my email about a week ago and I don't know why. It keeps giving me error code 839 and I simply cannot figure it out. I've changed user settings on the printer so everything would be connected to my email address instead of my coworkers.

I've looked into these links and I still cannot figure out what I am doing wrong.

https://oip.manual.canon/USRMA-1738-zz-SS-enUS/contents/SS735_setup_0050.html

https://oip.manual.canon/USRMA-3547-zz-SSM-740-enUS/contents/devu-setup-scan-mail_ifax-mail_ifax_set.html#0144_h1_01

I also cannot find why it keeps auto logging me out on the printer. Please help.

Re: MF445DW Printer will not scan to my email and keeps logging me out on the device.

shadowsports — Tue, 06 Dec 2022 16:07:40 GMT

Greetings,

For security, you cannot stay logged into the printer indefinitely. I do not know what the timing is, but after a period of inactivity (like 15 min) maybe less, you would be logged out.

#839
A user name and password that are used for SMTP authentication are not set correctly.
Set the user name and password correctly.
Configuring Basic E-Mail Settings
Configuring E-Mail/I-Fax Communication Settings

https://support.usa.canon.com/kb/index?page=content&id=ART176044#0103_Aqa_h1_01

topic MF445DW Printer will not scan to my email and keeps logging me out on the device. in Office Printers

MF445DW Printer will not scan to my email and keeps logging me out on the device.

Re: MF445DW Printer will not scan to my email and keeps logging me out on the device.