topic Re: MF8580CDW Scan Problems from scanner to computer in Office Printers

MF8580CDW Scan Problems from scanner to computer

rba — Sun, 28 Sep 2014 01:25:55 GMT

Hello, everything was working just fine until a couple of days ago. I usually scan from the MF8580CDW by: select scan type > computer > select destination > custom 1 > confirm destination. Today I receive the following error on my computer: "MF Toolbow that is supported by the scanner you are using may not be installed on your computer. Install the appropriate MF Toolbox, and then perform the operation again."

However, when I scan FROM MF Toolbox 4.9 > custom 1 > Start > it scans.

I much prefer to scan from the scanner because I don't want to keep walking back and forth. I have a PC with Windows 7.

Thank you for your help.

Re: MF8580CDW Scan Problems from scanner to computer

Patrice — Tue, 30 Sep 2014 07:07:43 GMT

Hi rba.

I recommend uninstalling and reinstalling the MF Toolbox software. Please follow the instructions below:

1. Open [Programs and Features].

2. Select [Canon MF Toolbox 4.9], and then click [Uninstall].

3. Click [Remove].

4. Click [Exit].

Next, reinstall the MF Toolbox:

1. Insert the User Software CD-ROM into the slot on your computer.

2. Click [Custom Installation].

3. Check only the MF Toolbox checkbox, and then select install.

4. Restart the computer.

Next, verify that the Toolbox software is closed on the computer and scan a document. Please ensure that you are logged into an administrator account.

I hope this information is helpful to you. If the error persists, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: MF8580CDW Scan Problems from scanner to computer

rba — Sun, 05 Oct 2014 20:13:18 GMT

Hello, thanks for your reply. However, I am still getting the same error message. I had to download MF Toolbox from Canon support and it is ".mf17". Thank you for taking the time to answer. I wish it had worked.

Re: MF8580CDW Scan Problems from scanner to computer

dimal — Thu, 23 Apr 2015 22:49:52 GMT

Did you solve your problem? I have the same one.

Re: MF8580CDW Scan Problems from scanner to computer

rba — Mon, 27 Apr 2015 19:58:54 GMT

Yes that problem is solved. I might have ended up calling Canon support. They are very helpful. I've called them a few times for another issue, which I have now written down how to solve. I suggest calling them. Good luck!

Re: MF8580CDW Scan Problems from scanner to computer

dimal — Mon, 27 Apr 2015 20:38:50 GMT

What did you do to solve that problem?

Re: MF8580CDW Scan Problems from scanner to computer

rba — Tue, 28 Apr 2015 16:12:24 GMT

I don't remember exactly what I did. As I said earlier, I may have called for help. However, I do know that I deleted the existing MF Toolbox that was on my computer and downloaded a new one from the Canon website. It's also possible that I deleted and reinstalled the printer (which only takes a minute). To do that go to your control panel > Hardware & Sound > Devices & Printers > select your printer and delete it. Then add printer. Hope this helps.