topic Re: Color imageCLASS MF641Cw: Can't print two-sided in Office Printers

Color imageCLASS MF641Cw: Can't print two-sided

jms0717 — Sun, 12 Jul 2020 17:48:15 GMT

I've had this printer for a couple of months, and I have not been able to get it to print on both sides. I am using regular letter sized paper, and have tried to change the settings, but it prints the "back" page on a new sheet, upside down. Please help! I was hoping to print something this weekend without using twice as much paper as necessary, so I can't call until tomorrow.

Thanks,

Jessie

Re: Color imageCLASS MF641Cw: Can't print two-sided

Darius — Wed, 15 Jul 2020 17:59:37 GMT

Hi jms0717.

When the print settings on the printer and print settings on the computer conflict, the print settings on the computer will take priority. Ensure duplex/two-sided printing is enabled on the computer, and that the Media Type matches what's registered to the printer. If this problem continues, it may be due to use of default drivers or other non-Canon drivers; try removing the printer and then reinstalling it using Canon's drivers.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Color imageCLASS MF641Cw: Can't print two-sided

GunnyB — Sun, 10 Jan 2021 17:24:13 GMT

I just now installed and configured printer. Connected thru my home router. Printed two docks thru the Canon print service app on ky android phone, with "double-sided" selected in print dialog box/screen - still prints one-sided. Any ideas? Thx in advancs 😊

Re: Color imageCLASS MF641Cw: Can't print two-sided

Ariel — Wed, 10 Feb 2021 13:02:37 GMT

Nope still doesnt work on the 644cdw either, they duped us..

Re: Color imageCLASS MF641Cw: Can't print two-sided

Hector — Tue, 16 Mar 2021 20:11:45 GMT

Hello Gunny B,

If you are trying to print double sided images from an Android device, I would suggest our Canon Print Business app. It will give you control over the print settings when printing from an Android to our MF641Cw. The Canon print service was designed for our Pixma product line and does not work as well with ImageCLASS series.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Color imageCLASS MF641Cw: Can't print two-sided

MommaJ — Thu, 01 Dec 2022 16:34:00 GMT

Is there any solution to this? I purchased this printer because it says duplex printing, but even after uninstalling/installing multiple times, I still do not get the duplex option. So frustrating.

Re: Color imageCLASS MF641Cw: Can't print two-sided

Stephen — Thu, 01 Dec 2022 16:46:11 GMT

Hi, MommaJ!

So that the Community can help you better, we will need to know more information.

Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12/13), or are you using a mobile device? If so, which version of iOS or Android are you using?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Color imageCLASS MF641Cw: Can't print two-sided

MommaJ — Thu, 01 Dec 2022 18:42:14 GMT

I see no error messages. Windows 11. I have installed/uninstalled thinking I got the wrong driver, but that did not help. I have drilled down into settings and preferences and have found where I was able to check off duplex printing, and in fact set it as a defualt preference for the printer. While the print options SAY 2 sided when I click print...everything still prints one side only.

Re: Color imageCLASS MF641Cw: Can't print two-sided

chokoloko — Sun, 04 Dec 2022 19:56:30 GMT

Hi, I have the same issue. I want to print two-sided and I don't see the option anywhere. Well actually it is grayed out in the printer dialog box settings. Is there a way to enable it? I am using mac monterey 12.6.1 and I am using the latest driver from the website 10.19.13. Please advise

Re: Color imageCLASS MF641Cw: Can't print two-sided

chokoloko — Sun, 04 Dec 2022 19:57:16 GMT

Re: Color imageCLASS MF641Cw: Can't print two-sided

Hector — Thu, 15 Dec 2022 20:43:38 GMT

Hello MommaJ,

The window that you attached are showing the layouts for the printer. In the window that you sent an image of, you will find the setting that you are looking for. You can click on the tab at the top for finishing and you can select 2 sided printing for the print style.

Re: Color imageCLASS MF641Cw: Can't print two-sided

MommaJ — Fri, 16 Dec 2022 11:24:54 GMT

Yes, it is set to 2 sided there as well; however, every print is still single sided, but it does flip so the second page is now upside down. Any other suggestions?

Re: Color imageCLASS MF641Cw: Can't print two-sided

shadowsports — Fri, 16 Dec 2022 13:16:40 GMT

Good Morning,

Applies to Windows or Mac:

In addition to the to the settings in the printer driver, the application you are printing from can also affect the printer's output. Many times people have the correct settings in the printer driver, but have conflicting settings in the application or program they are using.

Mac Specific:

If the duplex option in printer properties is greyed out, it means this option was not selected (checked) when the printer was installed, or the driver being used is not the Canon specific driver.

This thread is two years old. Some are using windows, others Mac. This makes it difficult to provide answers for others who might be looking for specific solutions.

It's best to start your own thread when asking for help. This gives your specific issue visibility and also allows responses which pertain specifically to your hardware, operating system and environment.

Re: Color imageCLASS MF641Cw: Can't print two-sided

Hector — Thu, 29 Dec 2022 22:21:39 GMT

Hello MommaJ,

If the print is coming out upside down on the other page, You can change the stapling side setting to short edge and it should resolve the issue. If you continue to have problems printing on both sides of the paper, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to assist.

Re: Color imageCLASS MF641Cw: Can't print two-sided

faheyd — Tue, 30 May 2023 21:21:49 GMT

I have a MF641Cw with the latest drivers/firmware on win10. Everything works except 2-sided printing. It's set in the driver as shown on PC and on the Android Business App it is grey'd out, not selectable (just checked again on app and 2-sided isn't even visible anymore). I had a previously replaced Canon B&W laser and it printed 2-sided fine. Any help would be appreciated.

Re: Color imageCLASS MF641Cw: Can't print two-sided

dexman335 — Wed, 31 May 2023 03:20:32 GMT

On the Android app, is the data field in question marked "2 on 1"? When I print something from my Samsung Galaxy A51 to either my MF743 or my church's MF733, I use Canon's Print Service app. It does provide an option for two-sided printing.

Re: Color imageCLASS MF641Cw: Can't print two-sided

faheyd — Wed, 31 May 2023 16:58:34 GMT

No go on my 641cw, that selection is greyed out, see pic.

Re: Color imageCLASS MF641Cw: Can't print two-sided

dexman335 — Wed, 31 May 2023 19:42:19 GMT

If the printer's drivers are up-to-date and no optioning/programming conflicts....a factory reset could be attempted, or reaching out to Canon Customer Support to have a representative troubleshoot.

Re: Color imageCLASS MF641Cw: Can't print two-sided

faheyd — Wed, 31 May 2023 22:22:48 GMT

I just did a factory reset, deleted printers off the windows 10 pc, and reinstalled. Still no go. Looks like everything is ready to go. driver sees 2-sided copy, changed setting to 'preview' as attached jpg shows. NO GOOD. Oh well, looks like a call/msg to support for this one, see attached pics.

Re: Color imageCLASS MF641Cw: Can't print two-sided

dexman335 — Wed, 31 May 2023 22:33:39 GMT

Let us know what the final outcome is. 🙂