topic Re: ImageClass MF641Cw & MacBook disconnected in Office Printers

ImageClass MF641Cw & MacBook disconnected

DrawBees — Fri, 14 Oct 2022 21:22:51 GMT

My printer is constantly disconnecting from my MacBook. It is now to a place where it hasn't been able to reconnect to the printer in over a week.

Should I factory reset the printer and if so how? I already installed the new driver earlier this week for iOS from the Canon website and still no resolution.

Re: ImageClass MF641Cw & MacBook disconnected

DrawBees — Fri, 14 Oct 2022 21:33:06 GMT

BTW I have the macOS Monterey 12.6

Re: ImageClass MF641Cw & MacBook disconnected

shadowsports — Sat, 15 Oct 2022 01:02:43 GMT

Greetings,

Your printer supports the following connection methods:

USB, Ethernet, Wireless and Wi-Fi Direct. Please tell us which are you using?

Re: ImageClass MF641Cw & MacBook disconnected

Hector — Tue, 18 Oct 2022 21:34:58 GMT

Hello DrawBees,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact our support team over the phone at 1-800-652-2666.

Are you connecting via USB or is it over a network?
When you try to print do you get any messages or errors on the printer's display?
When you click the + in printers and scanners to add a printer, is the list blank or does the printer appear?