topic Re: Color imageCLASS MF8380Cdw will no longer scan with Windows 11 in Office Printers

Color imageCLASS MF8380Cdw will no longer scan with Windows 11

MCBenn — Thu, 13 Oct 2022 13:53:36 GMT

Hi all. My MF8380Cdw will no longer scan post-update to Windows 11. Still prints normally. So far I've only tried uninstalling and re-installing the printer driver.

Any advice? Thank you.

Re: Color imageCLASS MF8380Cdw will no longer scan with Windows 11

Danny — Thu, 13 Oct 2022 14:02:38 GMT

Hi, MCBenn!

So that the Community can help you better, we need to know whether your printer and your computer talk to each other via a USB cable or Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Color imageCLASS MF8380Cdw will no longer scan with Windows 11

shadowsports — Thu, 13 Oct 2022 15:38:44 GMT

Greetings,

See this page:

Canon Support for Color imageCLASS MF8380Cdw | Canon U.S.A., Inc.

Then:

Pay particular attentiontion to the instructions. Then install the Network USB Patch to resolve scanning issues:

Hope this helps.

Re: Color imageCLASS MF8380Cdw will no longer scan with Windows 11

MCBenn — Thu, 13 Oct 2022 18:06:21 GMT

Rick,

Thank you for pointing me in the right direction. Following that order of operations complete with the patch restored my scanning function (over an office network for the record). I appreciate you!

Michael

Re: Color imageCLASS MF8380Cdw will no longer scan with Windows 11

shadowsports — Thu, 13 Oct 2022 20:05:32 GMT

Thanks Michael! Appreciate your reply.