topic Re: MAXIFY GX7021 Not Working with Stamps.com in Office Printers

MAXIFY GX7021 Not Working with Stamps.com

hillbillyfairy — Fri, 30 Sep 2022 15:23:34 GMT

it seems that stamps.com doesn't like canon printers at all. i'm going to have to return my beautiful new gx7000, which cost >$700, which i bought for the 3 paper trays. i can't believe a printer this expensive can't be compatible with this very important software. for those of us mailing , i can't believe there hasn't been a solution. I am SO UNHAPPY RIGHT NOW

Re: MF445DW Won't Print Envelopes Properly with Stamps.com!

hillbillyfairy — Fri, 30 Sep 2022 14:37:48 GMT

I'm going to have to return this printer if I can't print envelopes and postcards. the only thing i was able to do, which is RIDICULOUS, is print to a PDF file and then print from my PDF editor. PLEASE FIX THIS

Re: MAXIFY GX7000 Not Working with Stamps.com

hillbillyfairy — Fri, 30 Sep 2022 15:22:03 GMT

i have been trying to call the support line. I answer a question, get sent to the next question and the robot keeps asking me and asking me the same question. then she hangs up on me. I AM EXTREMELY FRUSTRATED THAT MY NEW PRINTER ISN"T WORKING WITH STAMPS.COM AND I NEED HELP NOW OR I;M GONNA THROW THIS THING OUT THE WINDOW. The whole reason I bought this expensive printer was because it was supposed to be so good at using different media. I mail thousands of letters. HOW AM I SUPPOSED TO DO THAT NOW? [Personal email address removed to protect privacy per forum guidelines.]

I NEED HELP TODAY

hillbillyfairy — Fri, 30 Sep 2022 15:13:22 GMT

NO TOMORROW OR NEXT WEEK. PLEASE PLEASE PLEASE HELP ME

Re: How do you get Support to answer and help you when you purchased technical support?

hillbillyfairy — Fri, 30 Sep 2022 15:15:23 GMT

i have been trying to call that number all morning. the robot refuses to hear my answers. i am so frustrated already at trying to make this GX7021 print with the stamps.com softwre. now canon won't help me. i'm sending this crap back

Re: Canon Support Phone number?

hillbillyfairy — Fri, 30 Sep 2022 15:16:45 GMT

i have registered my product but can't get past the robot's refusing to hear the answers to the questions on the phone. i am so angry right now i'm shaking.

Re: MAXIFY GX7021 Not Working with Stamps.com

Danny — Fri, 30 Sep 2022 15:25:07 GMT

Hi, hillbillyfairy!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

Re: I NEED HELP TODAY

Arthur — Fri, 30 Sep 2022 15:26:38 GMT

Welcome to the Canon Forums

The Forums aren't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find your support options.

Re: MAXIFY GX7021 Not Working with Stamps.com

jrhoffman75 — Fri, 30 Sep 2022 15:38:26 GMT

Have you tried contacting Stamps.com?

Re: MAXIFY GX7021 Not Working with Stamps.com

hillbillyfairy — Fri, 30 Sep 2022 16:56:33 GMT

yep. i got a sort of workaround that i'm not sure is actually going to work. rep at stamps.com had me chose a #11 envelope instead of the #10. the postage is still a bit far from the edge of the envelope and i had to gerry-rig the return address. and I finally had to call the "support" number and tell the robot i was calling about sales. THEN i got transfered to tech support which wasn't very helpful

Re: MAXIFY GX7021 Not Working with Stamps.com

hillbillyfairy — Fri, 30 Sep 2022 16:56:51 GMT

you're hilarious.

Re: MAXIFY GX7021 Not Working with Stamps.com

hillbillyfairy — Sun, 02 Oct 2022 15:58:29 GMT

the solution: I created a custom envelope in the Stamps.com software (not the web version). My envelope is 4.25x9.5. The Stamps.com #10 is 4-1/8 x 9-1/2. I suppose 1/4" could make a difference, but it seems strange that it didn't effect my last printer.

I only remembered to do this after recalling that I had to create custom postcards for stamps.com because the one supplied by stamps.com wasn't working. So, there you go. Sorry, canon, it was stamps.com all along that was the villain.