topic Re: How do you get a hold of Canon support? in Office Printers

MAXIFY GX5020 Error Code 1303

Peggy88 — Tue, 27 Sep 2022 14:59:48 GMT

1. I get the error on my printer I get the 1303 error code on the printer display. I got another one too but I can't remember the error code number.

2. I have not contacted support as I get home late and they have closed for the day. Unless I'm looking at the wrong hours.

It would be nice to find a resolution to my problem. I'm very frustrated that I have a $400 printer that doesn't work like it should. Please help me. Thank you.

Re: How do you get a hold of Canon support?

SamanthaW — Wed, 21 Sep 2022 23:22:53 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have, the operating system on your computer, and any other relevant information that may be helpful.

If this is a time-sensitive matter, please check out your other support options here.

Thanks!

Re: How do you get a hold of Canon support?

Danny — Thu, 22 Sep 2022 12:58:54 GMT

We see you posted recently about different problem on a MAXIFY GX5020. In accordance with my colleague's request, please let us know whether the error code you mentioned is appearing on this printer or a different one.

Re: How do you get a hold of Canon support?

Peggy88 — Tue, 27 Sep 2022 01:05:53 GMT

I have the maxify megatank GX5020. I have a macbook currently using macos Big Spur. The error code appears on the printer display. Its the printer not my computer.

Re: How do you get a hold of Canon support?

shadowsports — Tue, 27 Sep 2022 04:25:37 GMT

Greetings,

Please see the following KB articles:

Canon Knowledge Base - Remove Jammed Paper from the Rear Side of the Printer - GX5020

Canon Knowledge Base - Paper Jams - GX5020

Canon Knowledge Base - Paper Does Not Feed Properly - GX5020