topic Re: Scan long, but narrow, papers in Office Printers

MF645Cx Scan long, but narrow, papers

l-g — Tue, 27 Sep 2022 13:53:14 GMT

I have an MF645C. I have a paper I would like to scan that seems to be A2 in length but A5 in width. In other words, the width should work fine in the document feeder but halfway through, the device throws an error message that the paper is stuck, although it isn't.

This is obviously some software issue - the machine doesn't expect a paper that is this long and therefore draws the conclusion that there is a problem. Are there any workarounds for this? Can I somehow tell the machine to expect a very long paper?

Mainly using Macs.

Re: Scan long, but narrow, papers

Arthur — Mon, 26 Sep 2022 12:29:10 GMT

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The i-SENSYS MF645Cx is not sold or supported by our team here at Canon USA,

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Scan long, but narrow, papers

l-g — Tue, 27 Sep 2022 10:50:05 GMT

Is there a forum/community like this for Europe then?