topic Re: paper exit guide is broken in the middle in Office Printers

paper exit guide is broken in the middle

ymf4890 — Sun, 05 Oct 2014 22:56:32 GMT

I have a canon MF4890dw printer. Is it possible to change paper exit guide part?

Re: paper exit guide is broken in the middle

harleydude — Tue, 07 Oct 2014 17:11:49 GMT

Have you tried to glue it? Mine broke right in half.

Re: paper exit guide is broken in the middle

Patrice — Thu, 09 Oct 2014 02:50:20 GMT

Hi ymf4890!

It is recommended that you contact our telephone technical support group at 1-800-OK-CANON (1-800-652-2666). Although the forum may be your preferred method of communication, this issue must be handled with a telephone support represenative assisting you.

I hope this information is helpful to you.

Re: paper exit guide is broken in the middle

ymf4890 — Mon, 13 Oct 2014 15:24:58 GMT

Thank you very much. I am not sure if glue works because this small piece connects with other part too. Do you see the small green tip?

Re: paper exit guide is broken in the middle

ymf4890 — Mon, 13 Oct 2014 15:33:31 GMT

Thank you for your attention. I did call them. I bought my printer in Jan. 2013 and they told me it is out of warrant now. they did give me a local service number. I called and was told that I need to pay about 40 bucks for the repair estimate only. I may need to pay about 100 more bucks to repair. I am just wondering if it worths it?

Re: paper exit guide is broken in the middle

dreed — Tue, 20 Jan 2015 17:26:05 GMT

Same problem - poor design

Re: paper exit guide is broken in the middle

UnhappyConsumer — Wed, 25 Mar 2015 17:56:08 GMT

Wehave the exact same issue! This STINKS!!! Canon, stand by your product!! All of these people telling you a part is defective and you do nothing. Our paper guide just up & snapped in half, untouched! It is defective. We called Customer Service. They won't sell you the part. They tell you to call in an authorized dealer.

Well, that will add about $100 to the cost of the thing. I do not think so!! Canon is not getting another penny of our money when they won't stand by their products. Buyer beware, this piece of junk will be useless to you once the defective part snaps and Canon will not care.

I am so disappointed. I really thought Canon was a quality company but this is a total ripoff.

Re: paper exit guide is broken in the middle

UnhappyConsumer — Wed, 25 Mar 2015 17:59:21 GMT

Glue doesn't work. We tried. Canon knows this part is defective but is not standing by their product. Such a shame!

Re: paper exit guide is broken in the middle

jzhu — Wed, 27 May 2015 15:33:24 GMT

Same issue with MF4770n. Support team[CareCenter@cits.canon.com] does not know what it is by the picture.

According to [Canon Factory Service Center ], the replacement fee is over $100.

Poor design, disappointed!!!!!!

Re: paper exit guide is broken in the middle

matcalig — Sat, 17 Dec 2016 03:59:45 GMT

Hey, i know i'm late to the party, but how did you solve it?

Re: paper exit guide is broken in the middle

chowsir — Sat, 07 Jan 2017 20:09:04 GMT

One of the flimsy rollers of this unit broke and the printer says it cannot detect any paper.

Glue will not keep it together as it turns on the part that is broken.

Re: paper exit guide is broken in the middle

Patrice — Fri, 03 Feb 2017 04:10:21 GMT

Hi chowsir.

If a roller is broken inside the machine, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be able to assist you. There is no charge for this call. While I understand that the forum may be your preferred method of communication, speaking with our telephone technical support group will be very beneficial in this case.

Re: paper exit guide is broken in the middle

fixer23 — Sun, 04 Apr 2021 03:22:24 GMT

I fixed this by attaching a brace.
Here's a post about it: https://polychronis.gr/jekyll/update/2021/04/03/canon-printer.html