topic Re: MF741Cdw - Scanning to Gmail account using App Password not working in Office Printers

MF741Cdw - Scanning to Gmail account using App Password not working

KruiserIV — Wed, 27 Jul 2022 19:05:45 GMT

I'm attempting to scan documents to my gmail account using. I created a new gmail account solely for my Canon MFD. I setup an App Password solely for the Canon MFD. I've tried various settings in various configurations, and I keep getting error messages (753, 841, 806) and I've taken each action as directed by the error message displayed on the Canon MFD.

Can anyone please point me to a single set of directions that will allow for the scanning of documents to a gmail account? I'm on hold with Canon Support now w/ an estimated wait time of no less than 30 minutes.

Below are my Remote UI settings. Current SMTP port setting is 587 but I believe I tried 456 or something similar earlier based on different instructions. I'm at a complete loss on how to get set this up. Any help appreciated.

Re: MF741Cdw - Scanning to Gmail account using App Password not working

Hector — Mon, 22 Aug 2022 19:31:07 GMT

Hello KruiserIV,

The set of error codes that you are getting point to the scanner being denied access when attempting to connect to your mail server. In this situation, I would suggest speaking with support over the phone at 1-800-652-2666. Our agents would be happy to check what security setting or configuration issues are causing those errors.

Re: MF741Cdw - Scanning to Gmail account using App Password not working

RobinsonPRNT — Thu, 25 Aug 2022 14:55:32 GMT

Check to make sure that your Gmail account has "less secure apps" enabled. https://support.google.com/a/answer/6260879?hl=en#:~:text=How%20to%20Enable%20less%20Secure%20Apps%20in%20Gmail,organizational%20unit%20or%20a%20configuration%20group.%20See%20More.