https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382812#M16726 <P>Let me focus on the last symptom. If my memory is correct, the USB drive should be 32GB or less. I can't recall how the drive should be configured....FAT32 possibly? <span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Fri, 19 Aug 2022 23:33:32 GMT dexman335 2022-08-19T23:33:32Z https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382742#M16722 <P>MF642Cdw says its not connected to computer. It is. Will not recognize usb. Will not scan to computer. I have uninstalled and installed several times. Still getting the same errors. I keep Windows updated.&nbsp;</P><P>My device:<BR />Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.70 GHz<BR />Installed RAM 16.0 GB (15.6 GB usable)<BR />System type 64-bit operating system, x64-based processor<BR />Edition Windows 11 Home<BR />Version 21H2<BR />Installed on ‎12/‎23/‎2021<BR />OS build 22000.856<BR />Experience Windows Feature Experience Pack 1000.22000.856.0</P><P>Please advise and have a great day.</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 19 Aug 2022 15:18:08 GMT https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382742#M16722 ElizabethS 2022-08-19T15:18:08Z https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382752#M16724 <P>A few questions to get the ball rolling:</P><P>If there are any other computers available, could the 642 be connected to one of them to see if it can communicate with it?</P><P>Is it possible that the cable itself may be bad?</P><P>The 642 can be networked via Wi-FI or an Ethernet cable. If, for some reason the printer will not work when direct connected to the computer, would any of these other options be doable?</P> Fri, 19 Aug 2022 16:02:06 GMT https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382752#M16724 dexman335 2022-08-19T16:02:06Z https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382791#M16725 <P>Dexman335 thank you for the reply.</P><P>The 642 communicastes with my laptop.</P><P>The 642 is connected via usb cable to my laptop and will print.</P><P>The 642 will not scan to my computer. The 642 screen says there is no computer connected.</P><P>The 642 will not scan to a usb flash. The 642 screen reads there is no usb conncetion.</P><P>&nbsp;</P> Fri, 19 Aug 2022 21:12:07 GMT https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382791#M16725 ElizabethS 2022-08-19T21:12:07Z https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382812#M16726 <P>Let me focus on the last symptom. If my memory is correct, the USB drive should be 32GB or less. I can't recall how the drive should be configured....FAT32 possibly? <span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Fri, 19 Aug 2022 23:33:32 GMT https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-says-its-not-connected-to-computer-Will-not-recognize/m-p/382812#M16726 dexman335 2022-08-19T23:33:32Z