topic Re: MF743Cdw Duplex Scanning using Adobe Acrobat Pro in Office Printers

MF743Cdw Duplex Scanning using Adobe Acrobat Pro

gbovol — Sun, 17 Jul 2022 03:17:14 GMT

I can duplex scan on the MF Scan Utility, but cannot using Adobe Acrobat Pro. Is there a solution, or am I stuck using the MF Scan Utility?

Re: MF743Cdw Duplex Scanning using Adobe Acrobat Pro

Hector — Tue, 16 Aug 2022 22:28:58 GMT

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

What version of the Mac or Windows operating system are you using on your computer?

Re: MF743Cdw Duplex Scanning using Adobe Acrobat Pro

gbovol — Wed, 17 Aug 2022 06:14:49 GMT

Thank you for the reply (even though it has been a month!) I was finally able to reach an agent who was able to resolve the issue. I had to uninstall/reinstall the drivers as the agent informed me that sometimes they are corrupted when downloaded. I am not able to print via USB, but am able to print and scan wirelessly.