topic MF644Cdw Prints wirelessly, but won't scan in Office Printers

MF644Cdw Prints wirelessly, but won't scan

troytheboy — Thu, 21 Jul 2022 15:34:58 GMT

I am needing a little assistance on this dang Canon printer/scanner.

I have uninstalled and reinstalled it. I have updated the network setting on the printer. Also, I have reinstalled the MF Scan Utility. However, nothing seems to correct my issue.

I can send print jobs, and it works perfectly however, when I attempt to scan a document, I get an error message "Cannot scan because of the following: Scanner is busy; Error occurred in the scanner."

I appreciate any help...

Thanks

Re: MF644Cdw Prints wirelessly, but won't scan

Hector — Thu, 18 Aug 2022 19:55:18 GMT

Hello,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666.

What version of the Mac or Windows operating system are you using on your computer?
When you get that message, what does it show you on the display of the MF644Cdw?