topic Re: imageCLASS MF642Cdw macOS 12.4 Printer Driver in Office Printers

imageCLASS MF642Cdw macOS 12.4 Printer Driver

blankasky — Tue, 21 Jun 2022 12:52:08 GMT

My Macbook Air just updated to OS 12.4. According to Canon's website the driver is only supported through 12.3

I have the printer working with a generic driver but have lost functionality and scanning. Any ideas or I just have to wait for Canon to catch up?

Thanks

Re: Mac OS 12.4 Printer Driver

blankasky — Sat, 18 Jun 2022 15:18:19 GMT

Model MF642CDW

Re: imageCLASS MF642Cdw macOS 12.4 Printer Driver

Hector — Wed, 22 Jun 2022 21:49:58 GMT

Hello Blankasky,

The 12.3 drivers should work on 12.4 as well. We would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact our support team at 1-800-652-2666. Our agents would be happy to help.

When you try to scan, do you get an error or what happens?
Are you connecting with a USB cable or is it over a network?

Re: imageCLASS MF642Cdw macOS 12.4 Printer Driver

blankasky — Mon, 27 Jun 2022 01:02:30 GMT

Hello,

Canon updated their driver for 12.4 and it now works. I had attempted to load the 12.3 driver and it said it was not supported by my operating system.

Thank you