topic Re: Maxify MB5350 is stuck in turning on and off in Office Printers

Maxify MB5350 is stuck in turning on and off

moonlight142 — Tue, 31 May 2022 18:29:27 GMT

It’s endless repetition of showing Maxify on the display and then turn off. Turn on again. Seconds later… Tried cutting off voltage but didn’t help.

Re: Maxify MB5350 is stuck in turning on and off

ars — Tue, 31 May 2022 23:10:14 GMT

My Maxify MB2050 is doing the same thing. Have you managed to solve the problem

Re: Maxify MB5350 is stuck in turning on and off

juan2198 — Wed, 01 Jun 2022 01:18:03 GMT

Seems Canon is having some kind of issue with Firmware. I have the same issue with my MB2320 when trying to help family who also has the same model with the same issue. Machine starts, spits out two pages randomly, restarts, and sometimes just gets stuck on the Maxify screen. I can access the printer webpage via IP but not much else as it does not fully startup.

Re: Maxify MB5350 is stuck in turning on and off

effectrode — Wed, 01 Jun 2022 08:24:30 GMT

We have exactly the same problem with our Canon MB5350. Yesterday evening it started showing the text 'Maxify' on the LCD screen and would spit out a couple of sheets of blank paper and switch off, then turn on again and repeat. Hard reset by turning the machine off and on again failed to get the machine back to normal operation.

Re: Maxify MB5350 is stuck in turning on and off

Ron1968 — Thu, 02 Jun 2022 07:51:23 GMT

Me and my father have the MB5050 with exactly the same problem.
I called Canon already. To solve the loop is to hardreset the printer. See:
https://www.youtube.com/watch?v=aedPja3XL_I
(Unplug power and put back power-plug, push STOP-button directly, then also -ON-button for 2 seconds, 5 times STOP-button)

Good to know:
put out LAN-wire before power on again!, then do the hardreset. Or if connected with WiFi: put your printer OUT of the Wifi-area/router, or block router to connect with mac-adress printer (so not connected with WiFi)

But after the reset DO NOT CONNECT WITH INTERNET (LAN or WiFI) because then the printer is stuck again. The only possibility to print is to connect the printer by LAN cable DIRECTLY into the computer (which dont have internet-connection).

So Canon has a worlwide big problem and hopefully they solve with a firmware update soon!

Re: Maxify MB5350 is stuck in turning on and off

Magwych — Wed, 01 Jun 2022 18:09:21 GMT

Thank you Ron1968 and Juan2198. My MB5350 was in the same loop. The device is setup to connect to our home wifi.

Once I saw your posts, I logged into my router and denied the printer access to the internet. After its next cycle it sprang into life as though everything were fine.

I have now set "Update notification setting" to off, just to be sure.

It has now been good for 30 minutes and counting 🙂

Re: Maxify MB5350 is stuck in turning on and off

cindy98le — Wed, 01 Jun 2022 19:03:38 GMT

I am having a very similar issue and I tried hard resetting following the link sent above but now it just has a yellow light. I turned it back on and the issue is still happening! has anyone figured this out?! I've posted my issue as well:

https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/printer-not-responsive/td-p/373858

Re: Maxify MB5350 is stuck in turning on and off

Mst — Wed, 01 Jun 2022 20:57:16 GMT

Came to the same conclusion and amended my home router to block the printer macaddress from making outbound calls to the internet. Now I am not sure this is to do with a firmware update. Given the fact its affecting a number of models I think its more likely the CANON server is causing the printer reset.

This resolved the issue and I noted the firmware was at the same version.

Re: Maxify MB5350 is stuck in turning on and off

Johnnybegood1 — Wed, 01 Jun 2022 23:43:33 GMT

I own a Canon MB 5350 and have never had any issues with it until recently when I turn it on. After few seconds it would display on the screen that the printer was not turned off properly. Yesterday, 1/6/22, when I turned it on the LCD screen was stuck on Maxify. I was unable to turn it off from the power button unless I unplugged it. It was also pushing out blank papers. I called Canon help desk and I was told that a lot of Canon users were experiencing the same problem. I was told that as soon as Canon found a solution they would email me. It annoying. Point to note though, l am still able to print!

Re: Maxify MB5350 is stuck in turning on and off

effectrode — Thu, 02 Jun 2022 08:55:16 GMT

Thanks, that really helped!

For those (like me) who are less tech savy, I simply turned off my WIFI completely before re-setting the printer as per the youtube video, then I changed the setting on the printer from WIFI to LAN and connected with an ethernet cable, printer now works and is not connected to wifi. Only problem is I can no longer print from my laptop as it doesn't have an ethernet connection! But works perfectly from the desktop 🙂

Re: Maxify MB5350 is stuck in turning on and off

effectrode — Thu, 02 Jun 2022 08:58:02 GMT

Have you removed your printer from the WIFI? When I connected back to the WIFI the issue happened again, printer now works but only when connected via an ethernet cable.

Re: Maxify MB5350 is stuck in turning on and off

Ron1968 — Thu, 02 Jun 2022 10:31:26 GMT

Important is to take out the LAN cable OR when WiFi: block the connection in the router, before doing the hardreset.

The printer must NOT have any internetconnection to do the hardreset.

Re: Maxify MB5350 is stuck in turning on and off

Magwych — Thu, 02 Jun 2022 11:41:42 GMT

The issue seems to be caused by the printer contacting the Canon server to check for a firmware update.
I fixed ine by blocking the printer from accessing the internet in my router. It is accessible from my wifi netwrok but it cannot get to any sites outside my wifi netwrok.
If you do not know how to do that, or do not have a router that lets you do it, try this :
Pull the powr cord from your pinter to turn it off.
Temporarily turn off your wifi router or access point, to block any access to the internet.
Put the power cord bck in and turn the printer on, it should now start up properly.
In the menu, go to Set Up -> Device Settings->Firmware Update->Update Notification Settings and set to "Off". This turns off that feature in the printer.
Quit the menu, turn the printer off.
Turn back on your wifi, when it is back up and running turn the printer back on.
In this state the rpinter will be checking for any firmware updates from Canon. If that is important to you, when you think it is safe, go back into that menu and turn it back on again 😉

Re: Maxify MB5350 is stuck in turning on and off

cindy98le — Thu, 02 Jun 2022 13:54:24 GMT

Hi, this worked up until I turned my wifi back on.... I guess I can't print from wifi?

Re: Maxify MB5350 is stuck in turning on and off

Magwych — Thu, 02 Jun 2022 14:54:18 GMT

I am sirry to say that you are going to need to work out how to conficgure your WiFi router. You need to block your printer from accessing the internet

Re: Maxify MB5350 is stuck in turning on and off

Ron1968 — Thu, 02 Jun 2022 15:31:11 GMT

You can not turn on wifi or connect with lan, the problem appears again.

you must block ibternet-connection in your router. Or wait for solution from Canon

Re: Maxify MB5350 is stuck in turning on and off

cmkessell — Mon, 06 Jun 2022 11:58:11 GMT

Same problem here. I managed to stop the problem by disconnecting from the Internet (allowing the printer to boot up properly) and then setting the DNS address in the printer's network settings to a non-existent address, thus preventing it from locating the Canon website. It now seems to work fine.

Re: Maxify MB5350 is stuck in turning on and off

debond210 — Tue, 07 Jun 2022 14:59:17 GMT

I have (had) the MB2320 Maxify and have not been able to use it for some time. Tried all the suggestions here and nothing worked. Finally gave up and bought a new printer. Just tired of troubleshooting with this issue. My Maxify will now be recycled.

Re: Maxify MB5350 is stuck in turning on and off

Johnnybegood1 — Tue, 07 Jun 2022 16:31:02 GMT

Canon have now released a new firmware for all the printers that have been having the issue of the printer stuck in turning on and off. I own a Maxify MB 5350 printer. I download the firmware and follow the instructions to update the printer. Everything is working ok now. You will need a USB cable to connect the printer to the computer (windows). See the link below.

en.canon-cna.com/support/consumer_products/product_ranges/printers/maxify/

Re: Maxify MB5350 is stuck in turning on and off

debond210 — Tue, 07 Jun 2022 16:44:34 GMT

Hello, Yesterday, June 6, I deleted all canon files from my pc and redownloaded all the software, firmware, etc from the Canon site, as if I was setting up a new printer. Still no luck. Shut off the wifi, unplugges, restarted, reset...basically everything. I just finally gave up and went a got a new printer. I hope this does work for others, though.