topic Re: MF742cdw driver installation issues in Office Printers

MF742cdw driver installation issues

peter_ — Fri, 22 Apr 2022 15:16:25 GMT

I've recently taken delivery of an MF742cdw to use in a small office environment. We unpacked it and connected it to the network, but I've struck an issue trying to install drivers on Windows 10:

If I install the "[Windows 64bit] MF744Cdw/MF742Cdw MFDrivers (Generic Plus UFR II / Generic Plus PCL6 / Generic Plus PS3 / Generic FAX / ScanGear)" v6.404 driver pack, I get errors stating I do not have Administrator Privileges and that the driver cannot be installed.
My account is an administrator account, and I get the same error if I right-click the installer and "Run as administrator", or if I run it from an administrator Command Prompt.
I am able to install an individual print driver with no issues, so I have the print functions working, but I cannot find a standalone scanner driver for this machine and MF Scan Utility won't run without a valid scanner driver installed.

Can anyone point me in the direction of a standalone scanner driver? Or, is there advice on what might be causing the Admin Privileges issue when installing the driver pack that includes ScanGear?

Re: MF742cdw driver installation issues

Hector — Mon, 25 Apr 2022 20:27:56 GMT

Hello Peter,

The scanner driver is only available in the recommended driver package. If you are getting that error, you can try creating a new admin account or switching to a local admin account on the computer. If you continue to have the issue after switching to a local admin account or creating a new admin account, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to check what might be causing the issue.

Re: MF742cdw driver installation issues

peter_ — Tue, 26 Apr 2022 09:47:36 GMT

Thanks Hector.

Unfortunately, that process really isn't practical for a multi-user office environment.

I've had a call back from Canon business support who agree something is strange when the individual drivers install without issue, and only the multi-driver package has problems. They are now looking at a solution and I'll post here if it all works out.

Re: MF742cdw driver installation issues

astoll — Mon, 30 May 2022 16:53:16 GMT

I've got exactly the same problem with trying to install the scanner driver for a MF742Cdw on a new company W10 laptop. My IT dept have double-checked and I definitely have local admin rights and I'm using 'Run as Administrator' to launch the install.

Really need a fix for this as can't use the scanner

Re: MF742cdw driver installation issues

peter_ — Mon, 30 May 2022 16:57:10 GMT

Hi @astoll,

I'm not going to be much help, unfortunately. Canon phone support (after escalation to senior support) confirmed there's no way around the issue.

But, I've tried installing under three scenarios, and here's what I found:

Initially I'd created my user login via a Microsoft 365 account. The driver install fails with this.
I create a proper Local Admin account. The driver install works.
Our IT team went through the process of creating a new Domain login (not Microsoft 365 login). The driver install works.

So it seems like, for me at least, it is specifically an issue related to creating your Windows user via a Microsoft 365 account.

Re: MF742cdw driver installation issues

astoll — Mon, 30 May 2022 17:02:30 GMT

@peter_

That is very useful - I'll pass that on to our IT support guy and see if they can do the same. I assume once you've installed the drivers, it works using your normal 365 login?

Thanks again

Re: MF742cdw driver installation issues

peter_ — Mon, 30 May 2022 18:44:05 GMT

To be honest, I didn't switch back tot eh 365 login to test after installation. Sorry!