topic Re: canon mf445dw not receiving i-faxes from Epic Software (medical office software) in Office Printers

canon mf445dw not receiving i-faxes from Epic Software (medical office software)

jmarkbangerter — Wed, 20 Apr 2022 19:46:33 GMT

We have a Canon MF445DW used only for faxing on a dedicated fax line. Regular faxes come through. Digital faxes (i-fax) come through.

But when medical providers fax something using Epic software, the faxes are received, but not printed. Everything else prints automatically.

Thoughts?

Re: canon mf445dw not receiving i-faxes from Epic Software (medical office software)

jrhoffman75 — Wed, 20 Apr 2022 21:05:14 GMT

Just guessing, but perhaps you need some software from Epic? Since the faxes could be confidential medical info it wouldn’t be good for it to automatically print out where anyone could see.

Re: canon mf445dw not receiving i-faxes from Epic Software (medical office software)

jmarkbangerter — Wed, 20 Apr 2022 21:12:54 GMT

That's a great thought. I'll look into that. Thank you

Re: canon mf445dw not receiving i-faxes from Epic Software (medical office software)

Hector — Mon, 25 Apr 2022 19:24:23 GMT

Hello Jmarkbangerter,

If you having problems receiving faxes from that program specifically, I would usually suggest checking with Epic to see if there are any security settings applied to the faxes. You can also try checking the fax memory to see if the faxes appear there and if you can print them.

Re: canon mf445dw not receiving i-faxes from Epic Software (medical office software)

jmarkbangerter — Mon, 25 Apr 2022 20:21:48 GMT

I'm pretty sure that they are appearing in the memory, but there is no option to print them.