https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF743Cdw-Paper-Jam/m-p/368461#M15791 <P>Hello Sheila64,</P><P>The MF743Cdw uses plain&nbsp;<SPAN>16 lb. Bond to 53 lb. Bond paper ( 60 to 200 g/m</SPAN>2<SPAN>).&nbsp;We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.<BR /></SPAN></P><OL><LI><SPAN>When the paper jams, where do you have to remove from?</SPAN></LI><LI><SPAN>Does the paper rip when it jams?</SPAN></LI></OL> Mon, 11 Apr 2022 19:24:27 GMT Hector 2022-04-11T19:24:27Z https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF743Cdw-Paper-Jam/m-p/367161#M15682 <P>WE have a Canon MF743Cdw printer, it continues to get a paper jam, could we be using the wrong paper? What brand of paper and weight should we be using ?</P> Thu, 31 Mar 2022 12:34:15 GMT https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF743Cdw-Paper-Jam/m-p/367161#M15682 sheila64 2022-03-31T12:34:15Z https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF743Cdw-Paper-Jam/m-p/368461#M15791 <P>Hello Sheila64,</P><P>The MF743Cdw uses plain&nbsp;<SPAN>16 lb. Bond to 53 lb. Bond paper ( 60 to 200 g/m</SPAN>2<SPAN>).&nbsp;We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.<BR /></SPAN></P><OL><LI><SPAN>When the paper jams, where do you have to remove from?</SPAN></LI><LI><SPAN>Does the paper rip when it jams?</SPAN></LI></OL> Mon, 11 Apr 2022 19:24:27 GMT https://community.usa.canon.com/t5/Office-Printers/imageCLASS-MF743Cdw-Paper-Jam/m-p/368461#M15791 Hector 2022-04-11T19:24:27Z