https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-Scan-Error/m-p/368260#M15786 <P>I was scanning tax documents to PDF using the MF Scan Utility.&nbsp; The first two scanned without problem, the first was 2 pages and the second was 3 pages.&nbsp; The third had 5 pages which all seemed to scan OK, but when I clicked the Exit button, I received Error&nbsp;Code 10_202_20.&nbsp; Thinking it may have something to do with the number of pages, I repeated the scan of only the first page with the same result.&nbsp; The error message said to restart the computer which I did, but the error reoccurred.&nbsp; Following the instructions for clearing errors, I shut off the printer and disconnected the power cord for more than 15 minutes, but the error still occurred.&nbsp;</P><P>My PC is a Dell XPS 8930,&nbsp;Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz with 32.0 GB (31.8 GB usable) installed RAM with 64-bit operating system, x64-based processor.&nbsp; It's running&nbsp;Windows 10 Home, Version&nbsp;21H2. The latest Windows update was&nbsp;Update KB4023057 for Windows Update Service components installed on 4-5-2022.</P><P>One suggested fix is to try to update the printer firmware.&nbsp; Before I would do that I'd like to know the firmware version currently in use, but I don't know how to find that.&nbsp; It seems to me that the scan works OK.&nbsp; It's just th post scan processing that seems to be broken.&nbsp;&nbsp;</P><P>Any suggestions on how to correct this error. would be greatly appreciated.</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 09 Apr 2022 18:30:51 GMT jw38 2022-04-09T18:30:51Z https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-Scan-Error/m-p/368260#M15786 <P>I was scanning tax documents to PDF using the MF Scan Utility.&nbsp; The first two scanned without problem, the first was 2 pages and the second was 3 pages.&nbsp; The third had 5 pages which all seemed to scan OK, but when I clicked the Exit button, I received Error&nbsp;Code 10_202_20.&nbsp; Thinking it may have something to do with the number of pages, I repeated the scan of only the first page with the same result.&nbsp; The error message said to restart the computer which I did, but the error reoccurred.&nbsp; Following the instructions for clearing errors, I shut off the printer and disconnected the power cord for more than 15 minutes, but the error still occurred.&nbsp;</P><P>My PC is a Dell XPS 8930,&nbsp;Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz with 32.0 GB (31.8 GB usable) installed RAM with 64-bit operating system, x64-based processor.&nbsp; It's running&nbsp;Windows 10 Home, Version&nbsp;21H2. The latest Windows update was&nbsp;Update KB4023057 for Windows Update Service components installed on 4-5-2022.</P><P>One suggested fix is to try to update the printer firmware.&nbsp; Before I would do that I'd like to know the firmware version currently in use, but I don't know how to find that.&nbsp; It seems to me that the scan works OK.&nbsp; It's just th post scan processing that seems to be broken.&nbsp;&nbsp;</P><P>Any suggestions on how to correct this error. would be greatly appreciated.</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 09 Apr 2022 18:30:51 GMT https://community.usa.canon.com/t5/Office-Printers/MF642Cdw-Scan-Error/m-p/368260#M15786 jw38 2022-04-09T18:30:51Z