topic Re: imageclass mf455dw Scanner won't recognize computer in Office Printers

imageclass mf455dw Scanner won't recognize computer

bandvan — Tue, 22 Mar 2022 20:14:55 GMT

Hello -

Printer works. Scanner works from computer. Scanner will not detect computer from scan button on printer, which is what I need so I don't have to walk back and forth for every scanned page.

How do I get the scanner to stop saying "computer not connected" even though printing and scanning both work?

Re: imageclass mf455dw Scanner won't recognize computer

Hector — Thu, 31 Mar 2022 22:13:39 GMT

Hello Bandvan

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

What version of the Mac or Windows operating system are you using on your computer?
Are you connecting via USB or is it over a network?
What security software do you have installed on the computer?

Re: imageclass mf455dw Scanner won't recognize computer

bandvan — Fri, 01 Apr 2022 12:39:16 GMT

Windows 11, desktop

USB

Malwarebytes (plus Windows Defender)

Re: imageclass mf455dw Scanner won't recognize computer

danpeoples — Mon, 04 Apr 2022 18:56:00 GMT

I'm having the exact same issue. Canon software seems to have serious issues with new computers that are shipping with Windows 11.

Windows 11 Home
USB
Windows Defender no other software installed so far.

Re: imageclass mf455dw Scanner won't recognize computer

danpeoples — Tue, 05 Apr 2022 14:15:25 GMT

Any updates on this issue?

Re: imageclass mf455dw Scanner won't recognize computer

Hector — Mon, 11 Apr 2022 20:13:39 GMT

Hello Bandvan,

You can try turning off the security software. Once the computer has restarted with the security off, you can try scanning from the operation panel to see if you can detect and scan to the computer using the operation panel. If that does not work, you can try switching the USB cable to another port and try a scan. If it still does not scan, it will usually mean something is blocking the incoming scan information or some of the required drivers are missing. You can try downloading and installing the recommended drivers from our site again using the link HERE and selecting the USB option during the setup. If you continue to have the issue, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to assist with checking on the the issue.

Re: imageclass mf455dw Scanner won't recognize computer

EH2 — Mon, 10 Jun 2024 21:09:18 GMT

Windows 10

USB

Firewall