topic Re: Image Class MF743Cdw in Office Printers

Image Class MF743Cdw

rbslaw1 — Thu, 17 Mar 2022 12:58:45 GMT

I just got a new computer for this printer and now I cannot print on envelopes. On my old computer, it was automatic. is there a setting I need to adjust on the new computer?

Re: Image Class MF743Cdw

Danny — Thu, 17 Mar 2022 13:09:40 GMT

Hi, rbslaw1!

So that the Community can help you better, we need to know exactly which operating system is running on your new computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Image Class MF743Cdw

rbslaw1 — Thu, 17 Mar 2022 13:24:30 GMT

I am running Windows 11. The old computer was running windows 8 (i think, bought in 2014)

tried to adjust the settings in the printers setting on the Computer. I changed the multipurpose tray to Envelope #10 and that allowed me to print the envelope, but upside down and the letter that followed was shrunk to about 1/2 size.

Re: Image Class MF743Cdw

Hector — Thu, 31 Mar 2022 19:41:04 GMT

If you have a new computer running Windows 11 and you are having problems properly selecting the printer settings. I would suggest downloading and installing the recommended drivers for the printer using the link provided HERE. Once the driver are installed, you can try printing again to see if you are able to properly select your envelope settings. If you continue to have issues, I would suggest contacting our support team at 1-800-652-2666. Our agents would be happy to assist you with the issue.