topic Software Cannot Communicate with MF731Cdw Scanner in Office Printers

Software Cannot Communicate with MF731Cdw Scanner

Tedeye — Thu, 31 Mar 2022 12:32:15 GMT

Hello Gals and Guys -

I have Canon MF731 Printer/Scanner. I don't use the scanner much, but today when I tried, the software stated it could not communicate with the scanner. So far I've unplugged the cable and turn it off/on, but neither of those fixed the issue. The printer works normally, so is there something I can try to fix the scanner? Thanks for any help.

Re: Software Cannot Communicate with MF731Cdw Scanner

shadowsports — Thu, 31 Mar 2022 14:00:08 GMT

Greetings,

What OS and build are you running the printer with?

How is it connected and to what?

Is a specific error code displayed?

Did it ever work correctly (previously)?

"Unplugged the cable and turned it off", means? Power cord, ethernet, USB... ?

Re: Software Cannot Communicate with MF731Cdw Scanner

Tedeye — Fri, 01 Apr 2022 04:07:44 GMT

Thanks Rick. I appreciate the help. Whatever you did, it worked because I just tried and it scanned perfectly. I've had the thing for a while and it always worked, but I don't use it much. The error said it couldn't connect to the scanner or something akin to that, but as I said, the printer worked normally. Thanks again.