topic Re: Canon ImageCLASS MF644CDW Load Paper Issue in Office Printers

ImageCLASS MF644Cdw - Load Paper Issue

EsteBeatDown — Sun, 23 Feb 2025 16:20:54 GMT

Good evening everyone. I hope everyone's weekend started out well.

I am having an issue with the printer model listed in the subject. It's an issue with paper detection, I think. So recently, the printer stopped detecting when paper is in the tray. Namely, it will not detect a "fresh" load. For instance, if I undock Tray 1 and load paper into it, and then insert it back into the printer, the printer will not detect the paper in the tray (or it may not be detecting the tray itself, I'm unsure). It will constantly give me the "load paper" error.The only way to fix this issue is to power cycle the printer by directly unplugging it from the wall outlet for a minute or so and then plugging it back in (keep in mind, just powering it off with the power button will not work, it must be unplugged from the outlet while still on). I have tried everything else (all cleaning maintenance, paper settings, factory reset, windows updates and printer firmware updates, different types of paper, etc.) and nothing but power cycling will get the machine to detect the paper (or tray) again. It really is a pain and I am hoping I can get some help here. Thank you so much in advance.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

shadowsports — Sat, 07 Mar 2020 22:22:44 GMT

Greetings,

Start by canceling all current or pending print jobs. Power off the printer and unplug from the wall. Wait 30 sec. Ensure paper is properly loaded. Reconnect and power on.

Does a "Load Paper" error message display on the printers control panel after you power on the machine?

If it displays on the printer's control panel and you have checked for jams/obstructions and are certain all doors, and all trays are being correctly inserted and closed (seated), then your printer will likely require service.

If the issue displays after you intiate a print job:

In this instance, the printer does not display any error after power on, but displays a load paper message after you initiate a print job..

If so, then one of two things might be happening. First, you might have the MP tray open and/or not fully closed, or second, you have incorrectly selected or set the wrong paper type for the print job and the paper the printer is expecting to use is not available.

This behavior happen if you change the default paper tray or paper size settings, then try to print with the wrong paper size or location set.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

EsteBeatDown — Sat, 07 Mar 2020 22:39:40 GMT

First off, thanks so much for your reply. I appreciate it.

But I am not sure my issue falls into any of the explinations you provided. You see, it works fine until you open the tray. Once you open the tray (even if you don't load any new paper), the printer will no longer detect the paper (or maybe it's not detecting the tray). You can only get it to detect the paper by unplugging the printer from the wall outlet for 10 seconds or more. Once you plug it back in, it will see the paper as loaded once more and will work fine up until the point that you have to open the tray again. I've tried everything I can to make it work (look in my original post).

So it goes..... Printer working > Open and Close Tray > Load Paper Error > Unplug from wall outlet > Printer working > Open and Close Tray > Load Paper Error > Unplug from outlet > Printer working > etc etc

Re: Canon ImageCLASS MF644CDW Load Paper Issue

shadowsports — Sat, 07 Mar 2020 22:23:58 GMT

It sounds like your printer needs service based on your description.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

EsteBeatDown — Sat, 07 Mar 2020 22:43:41 GMT

Yeah, that's my fear. We barely purchased this in October and the return date just expired.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

Darius — Mon, 09 Mar 2020 17:37:07 GMT

Hi EsteBeatDown.

If the printer was purchased last October, within the U.S., From Canon U.S.A. or an authorized reseller, then it's still under warranty. Our support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays. They may help with final troubleshooting and warranty options.

If the printer was purchased outside of the U.S., refer to the branch of Canon for your region for warranty information. You may find the correct website using the map on the Canon Global website: http://global.canon/en/support/

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

Angel47434 — Sat, 18 Jul 2020 19:13:53 GMT

I'm having the same issue. I can't print because it's saying low paper when its completley full. I have changed the paper setting and still no luck. I have also unplugged the printer as recommended and I'm still having the same problem. Also the scanner won't work. I am not satisfied with this product thus far.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

Lobes06 — Thu, 27 Aug 2020 18:32:19 GMT

I have this EXACT same problem. No way around it but to unplug the entire printer. If you even breathe on the paper drawer, it will no longer recognize paper is present.

Did you ever have a fix provided? Did you need to have it serviced? Mine is still under the 3-year warranty, but would love to fix it myself before getting them involved.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

sarigm019 — Wed, 16 Sep 2020 18:20:04 GMT

Hello:

I had this issue too, but I was able to resolve it. For me it seemed to be a problem of drivers and wireless printing. If I add the printer to my computer by selecting the printer from the wireless options my computer finds ("Canon MF642C/643C/644C") the driver the printer is recommending causes the "out of paper" error.

If on the other hand I select "The printer that I want isn't listed" and use the printer's IP address instead it seems to select a different driver and I do not get the error. I have included an image of the choice.

Hope this helps!

Re: Canon ImageCLASS MF644CDW Load Paper Issue

MUly — Wed, 23 Sep 2020 22:22:14 GMT

Excellent Advice here by Sarigm019. Had the same/similar issues with a Canon ImageCLASS MF642CDW. The actual error seems to be that it wants to pull from the multipurpose feed instead of the paper drawer, even if they are both set to the same size. Installing the driver this way causes the paper to feed from the drawer.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

Dave98005 — Sun, 27 Sep 2020 19:17:50 GMT

I have a bradn new ImageClass MF746Cdw. From the day I plugged it in and powered it up, every time I print I get a "load paper" error. I've pulled and re-inserted teh tray. I've powered down and back up. I've unplugged, waited, and plugged back in. Nothing seems to help.

BUT, if I touch the drawer 1 display on the touch screen, it prints just fine. I just don't like getting an error that isn't an error and then needing to mannually ask the printer to do what I have already asked it to do from my computer.

I've tried this with the sheet feeder open and closed. It makes no difference. Every print job results in a "load paper" error. Is there a driver defect, or does the machine simply fail to detect the absence of paper, but agree to print when I manually override on the touch screen? It should not work this way.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

Sven62 — Thu, 12 Nov 2020 19:50:53 GMT

sarigm019 - You are the Printer Whisperer! Thank you!

Re: Canon ImageCLASS MF644CDW Load Paper Issue

DamnPrinter — Sat, 27 Feb 2021 02:34:11 GMT

Thank you so much I have had so many problems with the wireless on this printer. Every time the power goes out I have to start over. Likely the ip dhcp is changing it when my router resets has been causing it but now I know to enter it by IP.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

Hawkdl20 — Wed, 09 Jun 2021 20:43:37 GMT

For over a year my MF644CDW printed fine from one computer wirelessly, but gave the "Error Load Paper" message when printing from a second printer, so I knew the problem was not the printer itself. After trying every trick and tip in this and a couple of other forum threads, one tip solved the problem. When I installed the printer on the second computer, I did so by searching for the printer then letting the computer set it up. That meant that most likely a Microsoft driver was used. The printer preferences boxes were different but essentially allowed for similar settings so I assumed it should work. However none of the settings eliminated the error message. So, I removed the printer and installed the drivers from the CD that came with the printer. Voila! The printer now prints perfectly with no errors and the preferences settings boxes are identical between the two computers.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

MASilverman — Tue, 24 Aug 2021 19:39:02 GMT

Thank you so much for this. I've been searching for a solution for a couple of weeks that actually works, and this was it!

Re: Canon ImageCLASS MF644CDW Load Paper Issue

hookedup — Sun, 10 Oct 2021 14:33:35 GMT

I appreciate the contributions as well but wish we wouldn't call them solutions. They should be called band-aids in hope of CANON FIXING THEM PERMANENTLY. I'm still waiting for at least a band-aid, preferably a REAL FIX for why the connection keeps dropping on my same printer. CANON ARE YOU LISTENING?

Re: Canon ImageCLASS MF644CDW Load Paper Issue

deckNY — Wed, 02 Feb 2022 16:04:14 GMT

The problem has to do with the printer driver software overwriting the OS software (Mac or Windows). Go to the "Paper Settings" menu on the printer touchscreen. If you are using 20 lb bond paper for plain paper(like most office staff use), first change the paper type from "Plain 2" to "Plain 1", which is 17 lb bond paper (I know this sounded strange to me too!). Then go to the "Menu" on the main touchscreen, to "Function Settings", to "Printer" then "Printer Settings" then to "Prioritize Driver Settings When Printing", then turn OFF Multi-Purpose Tray and turn ON Drawer 1. Return to Home screen and all will be well with the world again (LOL). Hope this helps anyone who was a frustrated by the whole issue as we were. Cheers!

Re: Canon ImageCLASS MF644CDW Load Paper Issue

PJN2 — Tue, 08 Feb 2022 21:25:24 GMT

This corrected the issue. Thank you so much! You are a genius.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

aieronimo — Sat, 26 Mar 2022 14:11:11 GMT

For my MF445dw printer, this resolved the issue of the printer asking for a manual selection of paper tray before it would print. However, the generic printer driver that installed did not allow for 2-sided printing. I could not find another driver option that provided the 2-sided printing.

Instead, the solution posted below by deckNY on 02-02-2022 worked without having to change drivers. Except that I did not have to follow deckNY's advice to change the weight of the paper from 20- to 17-pound bond paper; I just made his recommended setting changes on prioritizing driver settings.

Re: Canon ImageCLASS MF644CDW Load Paper Issue

aieronimo — Sat, 26 Mar 2022 14:14:53 GMT

Yes, this worked! Except that I did not have to follow the advice to change the weight of the paper from 20- to 17-pound bond. Instead, I just made the recommended changes about prioritizing driver settings.

By the way, this problem only affected the Windows-based machine that I brought home from my office. My home-based Mac did not have this problem. That's a switch, since Canon software usually messes up more on the Mac than Windows side.

At any rate, thanks so much to deckNY for sharing his solution. I never would have found it. And having to walk over to my printer to push a button for tray selection on every single print job was incredibly annoying. Thanks again!