https://community.usa.canon.com/t5/Office-Printers/my-windows-7-computer-won-t-recognize-my-mf229dw/m-p/133602#M1562 <P>Hi dwhcc.</P><P>&nbsp;</P><P>I will be glad to assist you.&nbsp; Plesae follow the instructions below:</P><P>&nbsp;</P><P>The file that you download from the Canon website is .ZIP file.&nbsp; When you select [RUN], it unpacks the setup folder.&nbsp; Please disconnect the printer from the computer and follow the instructions below to install the printer:</P><P>&nbsp;</P><P>1.&nbsp; Open your [Downloads] folder.<BR />2.&nbsp; You will see two icons with the name: MF229dw_MFDrivers_W64_us_EN.exe. Double-click on the yellow folder icon with this name.<BR />3.&nbsp; In the folder you will see two listings for [Setup].&nbsp; Double-click on the [Setup] that has the type as [Application].<BR />4.&nbsp; The "MF Drivers Setup Wizard" will open.&nbsp; Proceed through the steps and restart the computer.<BR />5.&nbsp; After restarting the computer, connect the USB cable and allow the installation to complete.<BR />6.&nbsp;&nbsp;Print a document.</P> Sat, 14 Feb 2015 09:18:53 GMT Patrice 2015-02-14T09:18:53Z https://community.usa.canon.com/t5/Office-Printers/my-windows-7-computer-won-t-recognize-my-mf229dw/m-p/133331#M1556 <P>I just purchased an imageclass mf229dw, and my windows 7 computer will not recognize it despite multiple attempts at downloading the printer driver and troubleshooting. Anyone have any suggestions?</P> Tue, 10 Feb 2015 18:59:30 GMT https://community.usa.canon.com/t5/Office-Printers/my-windows-7-computer-won-t-recognize-my-mf229dw/m-p/133331#M1556 dwvhcc 2015-02-10T18:59:30Z https://community.usa.canon.com/t5/Office-Printers/my-windows-7-computer-won-t-recognize-my-mf229dw/m-p/133602#M1562 <P>Hi dwhcc.</P><P>&nbsp;</P><P>I will be glad to assist you.&nbsp; Plesae follow the instructions below:</P><P>&nbsp;</P><P>The file that you download from the Canon website is .ZIP file.&nbsp; When you select [RUN], it unpacks the setup folder.&nbsp; Please disconnect the printer from the computer and follow the instructions below to install the printer:</P><P>&nbsp;</P><P>1.&nbsp; Open your [Downloads] folder.<BR />2.&nbsp; You will see two icons with the name: MF229dw_MFDrivers_W64_us_EN.exe. Double-click on the yellow folder icon with this name.<BR />3.&nbsp; In the folder you will see two listings for [Setup].&nbsp; Double-click on the [Setup] that has the type as [Application].<BR />4.&nbsp; The "MF Drivers Setup Wizard" will open.&nbsp; Proceed through the steps and restart the computer.<BR />5.&nbsp; After restarting the computer, connect the USB cable and allow the installation to complete.<BR />6.&nbsp;&nbsp;Print a document.</P> Sat, 14 Feb 2015 09:18:53 GMT https://community.usa.canon.com/t5/Office-Printers/my-windows-7-computer-won-t-recognize-my-mf229dw/m-p/133602#M1562 Patrice 2015-02-14T09:18:53Z