topic Re: MF628CW Unable to send a scanned document to an email address in Office Printers

MF628CW Unable to send a scanned document to an email address

Synergy — Tue, 08 Feb 2022 10:14:06 GMT

Our printer is set up on the network we can all send print requests, so there is no issue communicating with the printer. However when we scan a document on the printer and send to an email address we have an error. Various codes #802 six times #753 once #806 four times. Our It department have spent 10 hours trying to get this work... Please assist. regards G

Re: MF628CW Unable to send a scanned document to an email address

shadowsports — Tue, 08 Feb 2022 14:30:09 GMT

Greetings,

Based on the errors, it sounds like the email settings you are using on the printer are missing or incorrect.

What email provider are you using to send mail?

What settings are you using? I'm not asking for you to provide your password...

Re: MF628CW Unable to send a scanned document to an email address

Synergy — Wed, 09 Feb 2022 09:20:38 GMT

Goodday Thankyou for the message

Email provider is Microsoft 365 exchange set up as a user.

SMTP Server:E-Mail Address:POP RX:

smtp1.scanscope.net

scanner@~~~~~~.co.uk

Off

Authentication/Encryption Settings

POP Authentication Before Sending:SMTP Authentication (SMTP AUTH):User Name:Password:Use TLS for SMTP:Use TLS for POP:

Off

scanner@~~~~~~.co.uk

Set.

Off

Clear Mail Box

POP Server: