topic Re: WHY my new MFIMAGECLASS 216 IS NOT PRINTING? in Office Printers

WHY my new MFIMAGECLASS 216 IS NOT PRINTING?

curry — Tue, 27 Jan 2015 03:44:15 GMT

I INSTALLED THE DVD WITH THE SETUP BUT THE PRINTER DOES NOT PRINT

Re: WHY my new MFIMAGECLASS 216 IS NOT PRINTING?

Tiffany — Tue, 27 Jan 2015 03:58:35 GMT

Hi Curry!

So that the Community can help you better, we will need to know what Computer Operating System you're using. (Windows XP/Vista/7/8 or Mac 10.x)

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

Re: WHY my new MFIMAGECLASS 216 IS NOT PRINTING?

curry — Tue, 27 Jan 2015 04:31:43 GMT

I HAVE WINDOWS XP

Re: WHY my new MFIMAGECLASS 216 IS NOT PRINTING?

Patrice — Thu, 29 Jan 2015 07:11:09 GMT

Hi Curry.

I will be glad to assist you. I have just a few more questions.

1. How is the printer connected? Is it connected directly to the computer via USB cable or with a LAN cable to a router?

2. Was the printer connected to the computer while the drivers were being installed?

3. Are there any error lights blinking on the machine or error messages on the display screen?

I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).