https://community.usa.canon.com/t5/Office-Printers/MF733cdw-crescent-shaped-ink-anomaly-and-paper-creasing/m-p/361464#M15267 <P>Our printer has started to have crescent shaped "ink" smudges? on printed paper - sometimes also shows creasing in paper. It is worse with color items than black and white. We regularly run the cleaning maintenance recommended and use canon toner - We cannot seem to get this to go away, help!<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-01-27 155120.png" style="width: 618px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/32251i4411EFF9E72E6494/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2022-01-27 155120.png" alt="Screenshot 2022-01-27 155120.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-01-27 155143.png" style="width: 613px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/32252i01E3F2D6CE597E1E/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2022-01-27 155143.png" alt="Screenshot 2022-01-27 155143.png" /></span></P> Thu, 27 Jan 2022 21:52:07 GMT ABSANFORD 2022-01-27T21:52:07Z https://community.usa.canon.com/t5/Office-Printers/MF733cdw-crescent-shaped-ink-anomaly-and-paper-creasing/m-p/361464#M15267 <P>Our printer has started to have crescent shaped "ink" smudges? on printed paper - sometimes also shows creasing in paper. It is worse with color items than black and white. We regularly run the cleaning maintenance recommended and use canon toner - We cannot seem to get this to go away, help!<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-01-27 155120.png" style="width: 618px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/32251i4411EFF9E72E6494/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2022-01-27 155120.png" alt="Screenshot 2022-01-27 155120.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2022-01-27 155143.png" style="width: 613px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/32252i01E3F2D6CE597E1E/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2022-01-27 155143.png" alt="Screenshot 2022-01-27 155143.png" /></span></P> Thu, 27 Jan 2022 21:52:07 GMT https://community.usa.canon.com/t5/Office-Printers/MF733cdw-crescent-shaped-ink-anomaly-and-paper-creasing/m-p/361464#M15267 ABSANFORD 2022-01-27T21:52:07Z https://community.usa.canon.com/t5/Office-Printers/MF733cdw-crescent-shaped-ink-anomaly-and-paper-creasing/m-p/361897#M15289 <P>Hello ABSANFORD,</P><P>The issue looks like a problem caused by something in the paper feed path or by a problem with the hardware. In this situation, you can try <A href="https://oip.manual.canon/USRMA-3547-zz-SSM-740-enUS/contents/devu-mainte-rep_tnr.html" target="_self">removing all of the toner</A> and checking the interior for any torn paper or obstructions. If the inside is clear, you can try cleaning the fixing assembly and the ITB using the steps in the link <A href="https://oip.manual.canon/USRMA-3547-zz-SSM-740-enUS/contents/devu-mainte-clean.html#1002_h1_01" target="_self">HERE</A>. If you continue to have the issue, it looks like there is a problem with the hardware. You can use the link <A href="https://myprofile.americas.canon.com/us/signin" target="_self">HERE</A> to log into your My Canon account to check your service options or you can contact support at 1-800-652-2666. Our agents would be happy to help.</P> Tue, 01 Feb 2022 18:43:03 GMT https://community.usa.canon.com/t5/Office-Printers/MF733cdw-crescent-shaped-ink-anomaly-and-paper-creasing/m-p/361897#M15289 Hector 2022-02-01T18:43:03Z