topic Re: Canon is not responding Planning to return Cannon 6030W back to store, in Office Printers

Canon is not responding Planning to return Cannon 6030W back to store,

zkhurshid — Wed, 21 Jan 2015 01:26:46 GMT

windows 8.1 cannot connect with cannon 6030W. I can connect with win 7.0

Unable to connect after reading the manual andf following the instruction. Already spend 5 hours. Is there a problem with windows 8.1.

Unable to find my wireless printer even when try to install manually with IP address. Installed the print driver both from CD and cannon website .

Also if can it works from Mac the new OS and Ipad or iphone 4

I was able to connect with windows 7.0

Re: Canon is not responding Planning to return Cannon 6030W back to store,

Patrice — Thu, 22 Jan 2015 04:59:07 GMT

Hi zkhurshid.

I will be able to assist you.

So that I can better assist you, I would like to ask a few questions?

1. Do you receive a specific error when you install the drivers on the Windows 8 operating system?

2. Does the printer show in the [Devices and Printers] window of the Windows 8 operating system?

2. If the icon is displayed, does it show "Offline" or "Ready"?

The LBP6030w does support printing from the Mac OS X Yosemite operating system and the driver is available at the imageCLASS LBP6030w - Drivers and Software page. To print from an iPad or iPhone, you will need to download and install the Canon Mobile Printing App from the Apple App Store. Please click the link below for more information:

Canon Mobile Printing App

I look forward to your reply. Should you need immediate assistance with this issue, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: Canon is not responding Planning to return Cannon 6030W back to store,

zkhurshid — Sun, 25 Jan 2015 01:14:55 GMT

My Dell laptop with windows 8.1 on wifi connection cannot find this printer and it doesnot show in the [Devices and Printers] window of the Windows 8 operating system.

I also tried using the installing it manually and by downloading the new drivers from your site. Do you have installation or any other tips you can send me

Thanks