https://community.usa.canon.com/t5/Office-Printers/MF642CDW-not-detecting-paper-in-tray/m-p/359149#M15089 <P>Hello Apokio,</P><P>The paper detection issue could be caused by a hardware issue or by a setting/driver problem.&nbsp;We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.</P><OL><LI>What version of the Mac or Windows operating system are you using on your computer?</LI><LI>What is the size and type of paper that you are trying to print on?</LI><LI>When it does not detect the paper, what message appears on your computer or the printer's display?</LI></OL> Fri, 31 Dec 2021 19:29:56 GMT Hector 2021-12-31T19:29:56Z https://community.usa.canon.com/t5/Office-Printers/MF642CDW-not-detecting-paper-in-tray/m-p/353271#M14645 <P>I have a MF642CDW that is not detecting paper in the tray. I have tried taking the paper out, tried new paper, unplugged overnight, rebooted. Nothing works. Any suggestions? Thanks.</P><P>&nbsp;</P><P>edit: I can print by loading sheets into the multipurpose tray</P> Thu, 14 Oct 2021 02:58:10 GMT https://community.usa.canon.com/t5/Office-Printers/MF642CDW-not-detecting-paper-in-tray/m-p/353271#M14645 Apokio 2021-10-14T02:58:10Z https://community.usa.canon.com/t5/Office-Printers/MF642CDW-not-detecting-paper-in-tray/m-p/359149#M15089 <P>Hello Apokio,</P><P>The paper detection issue could be caused by a hardware issue or by a setting/driver problem.&nbsp;We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.</P><OL><LI>What version of the Mac or Windows operating system are you using on your computer?</LI><LI>What is the size and type of paper that you are trying to print on?</LI><LI>When it does not detect the paper, what message appears on your computer or the printer's display?</LI></OL> Fri, 31 Dec 2021 19:29:56 GMT https://community.usa.canon.com/t5/Office-Printers/MF642CDW-not-detecting-paper-in-tray/m-p/359149#M15089 Hector 2021-12-31T19:29:56Z