topic Re: ImageClass D420 Printer/Scanner suddenly not recognized by MF Toolbox 4.9. in Office Printers

ImageClass D420 Printer/Scanner suddenly not recognized by MF Toolbox 4.9.

EssEnAre — Fri, 09 Jan 2015 17:58:24 GMT

HELP. My ImageClass D420 Printer/Scanner suddenly not recognized by MF Toolbox 4.9. Scanner is seen and functional with other programs on my Windows 7 Pro PC but not by the Toolbox(I like pdf feature). I downloaded and installed current driver & Toolbox to no avail.

Here is the error message:

"A supported scanner is not installed. Please install a supported scanner, and then restart Toolbox".

I have done a lot of troubleshooting but no success.

Re: ImageClass D420 Printer/Scanner suddenly not recognized by MF Toolbox 4.9.

Patrice — Mon, 12 Jan 2015 06:29:37 GMT

Hi EssEnAre.

I will be able to assist you.

Have you recently installed any other scanners or imaging devices, such as a web camera, onto the computer? Also, which programs have you been able to scan with successfully?

I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Re: ImageClass D420 Printer/Scanner suddenly not recognized by MF Toolbox 4.9.

EssEnAre — Sat, 17 Jan 2015 19:45:32 GMT

Patrice, thanks for your response. So far I have succesfully scanned in 3 programs - Word 2013, Wordperfect X4 & Omnipage 18. No hardware was added or removed from the system. I would like to try uninstall/install routine one more time. Does Canon has a program to completely remove all remnents of of the printer and the toolbar?

Re: ImageClass D420 Printer/Scanner suddenly not recognized by MF Toolbox 4.9.

Patrice — Mon, 19 Jan 2015 03:15:14 GMT

Thank you for your response EssEnAre.

Please follow the instructions below to uninstall the drivers:

1. Disconnect the printer from the computer.
2. Click the Windows [Start] button and select [All Programs].
3. Click the [Canon] folder.
4. Select the [MF Toolbox], then select [Uninstall Toolbox]. Complete the uninstallation program.
5. Go back to the [Canon] folder, and then select [D400-420 Series].
6. Select [MF Driver Uninstaller]. Complete the uninstallation program.
7. Restart the computer.

If uninstalling and reinstalling the drivers and software do not resolve the issue, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666) for further assistance.

Re: ImageClass D420 Printer/Scanner suddenly not recognized by MF Toolbox 4.9.

EssEnAre — Wed, 18 Feb 2015 16:40:26 GMT

After the re-install ALL other scanning programs, including windows 7's Fax and Scan recognizes and scans without any problems. However I did notice that all these programs recognize the scanner as WIA Canon D400-450. Although I am getting by but I really liked the functionality of the Toolbox. I am still getting the same old error with the Toolbox.